Assistant Store Manager, Denver Premium - CO

Michael Kors•Thornton, CO

1d•$24 - $29•Onsite

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a fast-paced, creative environment, we would love to hear from you! This role involves assisting the Store Manager in the daily operations of the store, focusing on sales, customer service, operations, administration, communication, marketing, and merchandising. The Assistant Store Manager is expected to assume the responsibilities of the Store Manager in their absence.

Requirements

Minimum 3 years retail experience.
1-2 years of specialty management experience.

Responsibilities

Meet personal and store sales goals.
Assist in tracking, monitoring, and communicating business results.
Ensure an elevated level of sales and service is practiced by all associates, leading by example.
Develop personal sales techniques and assist in developing associates' sales techniques to maximize sales.
Ensure all sales-related policies and procedures are maintained.
Demonstrate in-depth knowledge of merchandise and develop product knowledge among selling staff.
Maintain a keen interest in the fashion industry and market trends.
Ensure all associates provide the highest level of customer service.
Build and maintain repeat clientele by utilizing personal client books and assisting staff with utilizing their client books.
Resolve all client problems and complaints quickly and effectively.
Assist sales associates with various customer service issues (e.g., dissatisfied customers, returns, defective merchandise).
Collaborate with the store manager in areas of risk management, physical security, store cash controls, and inventory management.
Support and assist in staff training in all areas of appropriate register usage and maintenance.
Understand and properly execute all management register functions.
Participate in inventories.
Understand and execute cash control procedures including bank deposits, safe funds, and petty cash.
Responsible for driving product to and from the Offsite location on an as-needed basis (only applicable for Offsite drivers).
Assist in the implementation and maintenance of all merchandising/visual directives.
Ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times.
Ensure deliveries are properly processed in a timely manner.
Identify and communicate product concerns in a timely manner.
Communicate inventory needs to support the business goal.
Assist in the recruitment, training, and development of staff.
Assist in ensuring the integrity of payroll and the payroll process.
Continually evaluate the performance of each associate and provide constant feedback to ensure results.
Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary.
Support and provide follow-up for all training programs, seminars, etc.
Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times.