Assistant Store Manager

Extra Space Storage • Orlando, FL

19d • Onsite

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high facility cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. The position may involve working between multiple stores in the district.

Requirements

• At least 1 year of customer-facing work experience.
• Current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor duties, including standing, walking, climbing stairs, bending, sitting, and lifting or moving items regularly up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Bilingual Spanish.
• Sales experience.
• College education.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness at the site, including the office, storage building, grounds, and surrounding areas, through tasks such as sweeping and mopping.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Maintain professional relationships with Extra Space employees and support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours, with the potential for Sundays off depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay of $16.00 per hour.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth options.
• Medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED