Asst Store Mgr - Operation, Pottery Barn, Mall of LA, Baton Rouge, LA

Williams-Sonoma • Baton Rouge, LA

20h • Onsite

About The Position

The Assistant Manager, OMNI Operations role is responsible for driving incremental sales and ensuring profitability through the effective management of in-store order fulfillment via Omni channels. This role supports the management team in achieving goals by providing World-Class service and serving as a role model for building relationships with guests. The Assistant Manager will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Requirements

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• Ability to independently lead self and others to achieve results
• 2-3 years of previous retail sales experience or management experience in a customer service related field.
• Omni channel fulfillment experience a plus!

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)
• Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker’s racks as needed
• Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment
• Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)
• Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
• Cross-brand and cross-functional career opportunities
• Online learning opportunities through brand specific resources and WSI University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed