Asst Store Mgr - Operation, Pottery Barn, Mall of LA, Baton Rouge, LA

Williams-Sonoma • Baton Rouge, LA

4h • Onsite

About The Position

The mission of the team is to enhance the quality of customers’ lives at home by putting the customer at the center of all actions. Corporate values include People First culture, customers, quality, shareholders, integrity, and corporate responsibility. The Assistant Manager, OMNI Operations role is responsible for driving incremental sales and ensuring profitability through effective management of in-store order fulfillment via Omni channels. This role supports the management team in achieving goals by providing World-Class service, serving as a role model for building guest relationships, and maintaining store supervision to ensure appropriate staff coverage across all areas.

Requirements

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• Ability to independently lead self and others to achieve results
• 2-3 years of previous retail sales experience or management experience in a customer service related field

Nice To Haves

• Omni channel fulfillment experience

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)
• Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker’s racks as needed
• Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment
• Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)
• Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
• Cross-brand and cross-functional career opportunities
• Online learning opportunities through brand specific resources and WSI University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees