Assistant Store Leader

The Kroger Co. • Beckley, WV

10d

About The Position

The Assistant Store Leader learns the operations of all departments and store-management duties, and shares responsibility for store performance across operations and human resources. The role handles scheduling, security, maintenance, safety, sanitation, ordering, administration, and human-resources-related duties. The Assistant Store Leader demonstrates Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The position supports the Store Manager and Store Leader in delivering a strong customer experience, executing merchandising and operational plans, achieving sales and profit goals, developing associates and future leaders, and maintaining compliance. The Assistant Store Leader manages total store operations when the Store Manager is absent and supervises and coaches direct reports.

Requirements

• High school diploma or GED.
• At least 1 year of experience as a department manager, service manager, or in an equivalent role.
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer-service, operational, and business goals in a fast-paced retail environment.
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Nice To Haves

• Proven success driving customer experience, sales growth, operational excellence, and talent development.
• Experience managing competing priorities while leading teams through change and achieving business objectives.
• A strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance.

Responsibilities

• Assist the Store Manager and associates in providing a favorable customer shopping experience and developing associates’ customer-service skills.
• Help lead teams in planning, implementing, and executing merchandising and operating initiatives.
• Assist with developing action plans and communications based on Associate Insight survey results.
• Work with department heads and store associates to identify opportunities, develop solutions, and implement action plans.
• Model and expect a high level of customer service; resolve associate and customer concerns.
• Manage total store operations in the Store Manager’s absence.
• Meet or exceed sales, wage, profit, safety, shrink, and other targeted goals.
• Work with department managers to drive sales and profits, reduce shrink, and improve department contributions.
• Assist with store-level financial performance discussions and budget development, including sales, shrink, labor, and other expenses.
• Analyze and respond to the competitive landscape within the district or division.
• Demonstrate inclusive leadership and expect inclusive behavior from associates.
• Use coordinators and other field staff to help departments meet goals and execute division merchandising plans.
• Promote relationships with local community organizations.
• Help build relationships with union representatives and business agents where applicable.
• Communicate information associates need to carry out their duties.
• Liaise with store and district managers and coordinators on the effectiveness of merchandising and operational plans and programs.
• Assist with staffing, reducing turnover, and increasing retention.
• Provide timely performance feedback to department heads and associates.
• Assist with daily labor management and supply costs to meet customer-service and financial targets.
• Ensure store compliance with, and associate knowledge of, applicable laws and enterprise policies.
• Support adoption of current and emerging technology by coaching associates and leaders on tools that improve operational and business performance.
• Develop department leaders, assistants, leads, and emerging talent for future opportunities.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on food, travel, technology, and other purchases.
• Up to $21,000 in tuition reimbursement through the Continuing Education program.
• Access to training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED