Assistant Store Leader

Tapestry•Las Vegas, NV

12d

About The Position

As an Assistant Store Leader at Kate Spade New York, you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves. The role leads client and service practices, team development, sales planning, brand presentation, and store operations. It also involves acting as Store Leader in their absence, managing live-stream shopping sessions, and using social media trends to drive engagement. The listed duties are a sample and are not an exhaustive list of performance requirements.

Requirements

At least 2 years of retail management experience in fashion, lifestyle, or a comparable environment.
A combination of education and experience will be considered.
Strong leadership, communication, and organizational skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook, and experience with retail systems.
Ability to analyze selling reports, identify trends, and react quickly.
Strong English language proficiency.
For EU roles, ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Model Kate Spade Service behaviors and selling standards, and lead a high-energy, client-focused environment.
Drive omni-channel and virtual selling; support clienteling through client books, outreach, and loyalty programs.
Empower associates to personalize customer experiences and resolve customer issues effectively.
Lead customer data capture to support marketing and repeat business.
Recruit, onboard, and develop diverse talent; coach associates and manage underperformance.
Set clear goals, review traffic, conversion, UPT, and AUR KPIs, and coach the team to results.
Act as Store Leader in the Store Leader’s absence and foster an inclusive, motivating culture.
Build community networks to support recruiting and brand awareness.
Own store sales plans and forecasts, and create action plans to address business opportunities.
Inspire the team to exceed performance standards across selling channels.
Partner with corporate teams to analyze market data and optimize strategies.
Champion Kate Spade’s aesthetic and philosophy and maintain brand and operating standards.
Execute visual directives and maintain an impeccable store environment.
Communicate sell-through, stock trends, and customer feedback to improve results.
Oversee opening and closing procedures, cash handling, and facility security.
Manage schedules and payroll budgets, adjusting staffing to business needs.
Ensure compliance with policies, safety, and loss prevention standards.
Support inventory management, cycle counts, and shipment accuracy.
Manage live-stream shopping sessions and use social media trends to drive engagement.