Assistant Store Leader (People)-Chicago Oak Street Flagship

Skims•Chicago, IL

4d•Onsite

About The Position

As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently. As an Assistant Store Leader of People, you will work closely with the Store Leader to build a high-performing, inclusive team culture and lead all people-related responsibilities from talent acquisition and onboarding to development, performance, and employee relations. In this role, you’ll bring strong emotional intelligence, operational focus, and a people-first leadership style to every aspect of the day to day business in store. You inspire confidence and accountability while shaping a store culture that prioritizes growth, trust, and meaningful connection.

Requirements

2–4 years of experience in a people leadership role
Strong knowledge of hiring, recruiting, onboarding, and performance management best practices
Track record of proactively identify talent needs and build a strong pipeline through networking and ongoing outreach
Experience handling employee relations with professionalism, confidentiality, and empathy
A deep understanding of customer service principles and how people leadership impacts business outcomes
Knowledgeable about relevant employment laws and regulations to ensure compliance and mitigate legal risks.
Strong leadership skills by motivating and coaching the team to achieve company and store business results
Strong emotional intelligence and the ability to navigate interpersonal challenges with fairness and objectivity
Ability to build trust, connect authentically with Team Members, and lead a team with confidence and care
Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift

Responsibilities

Lead with a Customer Obsessed mindset by building a team that is engaged, motivated, and consistently focused on delivering exceptional service to every customer.
Own all talent acquisition responsibilities for the store, including outreach, recruitment, interviews, and hiring.
Drive Results through people. You connect hiring strategies, staffing levels, and team performance directly your store's KPIs and customer experience.
Lead and execute the onboarding experience to ensure every new hire feels welcomed, supported, and set up for success!
Proactively manage scheduling and labor planning to ensure the store is staffed to meet business demands while delivering on the SKIMS service promise.
Support the Learning Agility of the team by identifying training needs, coaching in the moment, and building learning plans that support career growth and team development.
Own the store’s performance management routines.
Manage employee relations with care and objectivity.
Identify strong leaders and build a bench of talent by supporting growth and succession plans.
Develop and execute engagement strategies that recognize wins, celebrates individuality, and fosters team connection.
Ensure compliance with all SKIMS policies, procedures, and relevant labor laws.
Partner with your Store Leader and the HQ People & Culture teams on feedback, hiring tools, onboarding resources, and learning strategies that enhance store culture and team performance.
Model inclusivity and emotional intelligence in every interaction.