Assistant Store Leader- Operations (Crocker Park)

stand out for good•Westlake, OH

2d•Onsite

About The Position

Altar'd State is a growing women's fashion brand committed to giving back and making a difference. The Assistant Store Leader of Operations supports the Store Leader in achieving store goals, including customer service, sales, operational efficiency, loss prevention, and merchandising. This role focuses on providing exceptional guest service through relationship building, product knowledge, and maintaining a clean store environment. Operations Leaders drive excellence by increasing sales, finding operational efficiencies, and developing talent within the team.

Requirements

1 year Retail Management
Must be able to lift & carry heavy boxes (up to 30 lbs)
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently.
May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
Must be able to lift and carry 30 pounds regularly without assistance.

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Foster a guest-focused team environment by driving volume and anticipating guest needs.
Achieve excellent guest service by role-modeling company service standards.
Proactively provide timely feedback to associates, reward and recognize performance to drive retention.
Hold self and associates accountable for achievement of financial results and performance standards.
Manage conflict and coach by applying company's recommended processes, standards, and guidelines.
Empower and involve associates in decision-making processes.
Receive feedback and foster dialogue around solutions.
Develop associates through an individualized approach by matching talent with tasks, delegating, and challenging on results.
Foster team commitment through support, relationship building, and recognizing individual contributions.
Lead by managing through change and adversity.
Make recommendations on hiring, promotions, and terminations of team members based on performance.
Consistently meet or exceed store and individual goals and contribute to the store’s overall goals.
Engage guests and make their shopping experience exceptional.
Co-lead floor sets/refresh management.
Manage and oversee scheduling.
Manage back-of-house organization.
Manage shipment and product prep process (steaming, hanging etc.).
Plan and manage merchandise markdown process.
Manage supply orders, maintenance & cleaning.
Manage Inventory/Damages Audits and manage banking & loss prevention systems.
Train new associates on operational processes.
Co-manage payroll and be responsible for store’s financial performance.
Be responsible for decisions regarding store operations and planning.
Control workflow through successful planning and delegation.
Execute task directives within designated time frames.
Complete opening/closing procedures.
Adhere to loss prevention practices and report potential incidents to ensure shortage control in order to protect Company assets.
Communicate effectively with the executive team.
Utilize and manage the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales.
Interpret Home Office communication through Store Leader / District Leader partnership.
Partner with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment.
Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team.
Communicate performance observations and offer feedback to the District Leader.