Assistant Store Leader- Operations (Crocker Park)

Stand Out For Good, Inc. • Westlake, OH

1d • Onsite

About The Position

Altar'd State is a growing women's fashion brand with a mission to 'Stand Out. For Good.' This involves giving back to the community through initiatives like Mission Mondays and partnerships to build schools. The Assistant Store Leader of Operations supports the Store Leader in achieving store goals, including exceptional guest service, sales targets, operational efficiency, loss prevention, and merchandising. This role focuses on driving sales, operational improvements, and developing team talent while ensuring a positive guest experience through relationship building and product knowledge.

Requirements

• 1 year Retail Management experience
• Must be able to lift & carry heavy boxes (up to 30 lbs)
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently.
• May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
• Must be able to lift and carry 30 pounds regularly without assistance.

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Lead and support the Store Leader by directing activities to achieve all store goals.
• Provide best-in-class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation.
• Drive associate and guest engagement.
• Provide guests with exceptional service through relationship building, product knowledge sharing, and maintaining a clean store environment.
• Drive excellence through increasing sales, finding operational efficiencies, and developing top talent.
• Foster a guest-focused team environment by driving volume and anticipating guest needs.
• Achieve excellent guest service by role-modeling company service standards.
• Proactively provide timely feedback to associates, reward and recognize performance to drive retention.
• Hold self and associates accountable for financial results and performance standards.
• Manage conflict and coach by applying company processes, standards, and guidelines.
• Empower and involve associates in decision-making processes.
• Receive feedback and foster dialogue around solutions.
• Develop associates through an individualized approach by matching talent with tasks, delegating, and challenging on results.
• Foster team commitment through support, relationship building, and recognizing individual contributions.
• Lead by managing through change and adversity.
• Make recommendations on hiring, promotions, and terminations of team members based on performance.
• Consistently meet or exceed store and individual goals.
• Engage guests and make their shopping experience exceptional.
• Co-lead floor sets/refresh management.
• Manage and oversee scheduling.
• Manage back-of-house organization.
• Manage shipment and product prep process (steaming, hanging etc.).
• Plan and manage merchandise markdown process.
• Manage supply orders, maintenance & cleaning.
• Manage inventory/damages audits and manage banking & loss prevention systems.
• Train new associates on operational processes.
• Co-manage payroll and be responsible for store’s financial performance.
• Be responsible for decisions regarding store operations and planning.
• Control workflow through successful planning and delegation.
• Execute task directives within designated time frames.
• Complete opening/closing procedures.
• Adhere to loss prevention practices and report potential incidents to ensure shortage control.
• Communicate effectively with the executive team.
• Utilize and manage weekly reporting to track, analyze, and communicate business results and determine strategies to maximize sales.
• Interpret Home Office communication through Store Leader / District Leader partnership.
• Partner with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment.
• Maintain awareness of brand aesthetic and relevance to the store environment and communicate with the team.
• Communicate performance observations and offer feedback to the District Leader.

Benefits

• Giving back and making a difference in the world
• Mission Mondays: 10% of net proceeds go directly to local charitable organizations
• Partnership with Coprodeli USA to build schools in Peru
• Fortune's Best Companies to Work For recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level