ASL Guest Experience

stand out for good • Pembroke Pines, FL

7d • Onsite

About The Position

Altar'd State is a rapidly growing women's fashion brand with over 130 locations across 40 states. The company emphasizes a welcoming atmosphere, thoughtful product curation, and a commitment to giving back and making a difference. The Assistant Store Leader of Guest Engagement plays a key role in supporting the Store Leader by directing store activities to achieve goals in guest service, sales, operating expenses, loss prevention, and merchandising. This role focuses on providing exceptional guest service through relationship building, product knowledge, and maintaining a clean store environment, while also driving associate and guest engagement. The Assistant Store Leader is expected to lead in all aspects of store operations with a particular emphasis on associate development and the overall guest experience.

Requirements

• 1 year Retail Management experience
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently.
• May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
• Must be able to lift and carry 30 pounds regularly without assistance.

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Lead and support the Store Leader by directing activities to achieve all store goals, including guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation.
• Drive both associate and guest engagement.
• Provide guests with exceptional service through relationship building, product knowledge, and presenting a clean, well-maintained store environment.
• Drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience.
• Foster a guest-focused team environment through driving volume and anticipating guest needs.
• Achieve excellent guest service by role-modeling company service standards.
• Proactively provide timely feedback to associates, reward and recognize performance to drive retention.
• Hold self and associates accountable for achievement of financial results and performance standards.
• Manage conflict and coach by applying company’s recommended processes, standards and guidelines.
• Empower and involve associates in decision-making processes.
• Receive feedback and foster dialogue around solutions.
• Develop associates through an individualized approach by matching talent with tasks, delegating, and challenging on results.
• Foster team commitment through support, relationship building, and recognizing individual contributions.
• Lead by managing through change and adversity.
• Make recommendations on hiring, promotions, and terminations of team members based on performance.
• Co-conduct and facilitate sales associate and keyholder training.
• Engage guests and make their shopping experience exceptional.
• Coach to Guest Engagement expectations.
• Manage Mission Monday partnership and events.
• Act as "Butterfly" (manager on duty) – on the floor at all times with zones covered.
• Ensure the fitting room experience is exceptional – outfitting and styling.
• Manage product communication and all product information posted.
• Manage and execute building guest book / logs.
• Lead new associate on-boarding.
• Co-lead floor set and refresh strategy.
• Co-manage payroll and store’s financial performance.
• Make decisions regarding store operations and planning.
• Control workflow through successful planning and delegation.
• Execute task directives within designated time frames.
• Adhere to loss prevention practices and report potential incidents to ensure shortage control.
• Communicate effectively with the executive team.
• Utilize and manage the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales.
• Co-manage the implementation and/or delegation of all weekly operational and visual objectives.
• Lead associate education on all associate training to ensure consistency in visual excellence.
• Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team.
• Effectively communicate merchandise performance observations and offer feedback to the Store Leadership Team.

Benefits

• Giving back and making a difference in the world
• Mission Mondays, where 10% of net proceeds go directly to local charitable organizations
• Long-standing partnership with Coprodeli USA, building schools for impoverished communities in Peru
• Fortune's Best Companies to Work For recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level