Assistant Store Director LARM

Heritage Grocers Group•Mesa, AZ

10d•Onsite

About The Position

The Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The Assistant Store Director ensures that the goals of full, fresh, clean, and friendly are achieved and that a positive environment that engages and empowers all team members is maintained at store level. The Assistant Store Director is responsible for development of all direct reports, including department team leaders and all store team members. The Assistant Store Director is to continually grow the team's capacity for efficiency, effectiveness and service and meet the company's succession needs. This position is expected to be a role model of the company by driving results while maintaining company core values.

Requirements

2+ years' experience in a progressive operations role including managing different sales volume stores.
Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills.
Proven experience in dealing effectively with diverse team member/management issues.
Knowledge of applicable state and federal laws applicable to effectively running a store, governmental compliance requirements, employment, and labor laws, including immigration laws and processes.
Possess the ability to articulate the complexity of business needs and the capability to build/develop practical action plans based upon those needs.
Excellent interpersonal, negotiation, and analytical skills are required.
Solid ability to make recommendations to effectively resolve problems on issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
Excellent written and verbal communications skills (includes active listening).
Able to prepare effective written reports, correspondences, and presentations to management as required.
Experienced in facilitating meetings by utilizing effective presentation skills.
Ability to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and documents.
Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel, etc.) required.
Effective planning, prioritization and time management skills with effective ability to follow-up on delegated assignments.
Ability to drive and flexible to travel to all company locations as required.

Nice To Haves

Proven track of providing excellent results, shows persistence and perseverance.
Dedicated to meeting the expectations of internal and external customers.
Demonstrates care and compassion for people; shows empathy and concern.
Able to build and maintain positive team relationships, relates well to diverse people; is approachable.
Partners with the Department Trainers to achieve results.
Proven leadership and ability to motivate inspire and create engagement.
Exemplifies the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
Proven ability to manage stress and remain cool under pressure.
Effectively copes with change and leads company change initiatives across the store.
Assertive when dealing with conflict and maintains responsibility for outcomes.
Able to see things in broad/strategic perspective, see trends and future consequences.
Develops improvement plans and programs with the Store Director, Department Team Leaders, District Director and Department Director to ensure the store meets objectives.
Able to manage and administer a broad range of tasks including resolving complaints, counseling team members on the interpretation of policies and procedures.
Able to make recommendations to effective resolve problems or issues, by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law.
Maintains current knowledge of market conditions and competitive activity through periodic review of competition.
Monitors market area for potential acquisitions or business opportunities and communicates viable suggestions to Store Director.

Responsibilities

Oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store.
Ensures that the goals of full, fresh, clean, and friendly are achieved.
Maintains a positive environment that engages and empowers all team members.
Responsible for the development of all direct reports, including department team leaders and all store team members.
Continually grows the team's capacity for efficiency, effectiveness and service and meets the company's succession needs.
Acts as a role model of the company by driving results while maintaining company core values.
Provides guidance to Department Team Leaders to connect metrics to business processes and focus on continuous improvement strategies to achieve business objectives.
Ensures store operations are in full compliance with company, Federal, State, local regulatory safety, labor, workers compensation and health requirements.
Acts as the Safety Captain of the store and leads all efforts to identify, correct, and prevent workplace hazards.
Ensures a safe, healthy, and compliant environment for team members and customers through proactive safety programs, training, communication, and continuous improvement.
Executes company safety programs within assigned store.
Maintains all metrics on the weekly operations dashboard.
Maintains safety records of inspections, audits, and all other safety activities.
Evaluates and adjusts in-store process (time, tools, MAP).
Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members.
Continuously meets expectations of internal and external customers.
Assists Store Director in developing succession plans for all leadership positions within the store to meet company growth goals.
Recruits, selects, orients, trains, coaches, counsels and develops the best Department Team Leaders to achieve store goals and ensure that the store has leadership talent.
Cultivates a culture of high performance and accountability.
Sets clear performance expectations for Department Team Leaders and follows-up with timely performance evaluations and development plans.
Improves team member turnover in the store and keeps turnover at company goals.
Embraces positive employee relations through consistent and fair application of company policies and leadership values.
Provides advice and assistance to store team to enable completion of responsibilities.
Leads team members in safety training and education initiatives.
Maintains a positive work environment and ensures fair and consistent treatment of all team members.
Leads by example on the importance of Customer Service excellence.
Engages with customers at all times.
Guarantees store has the staffing needed to deliver expected service, particularly important for service areas and front end.
Develops tactics, recommendations, and reviews, to have friendly employees and clean stores.
Improves speed of service and operational efficiencies in all departments.
Provides translation of communication between Store Support Center and store team.
Manages and administers a broad range of tasks including resolving complaints, counseling team members on the interpretation of policies and procedures.
Objectively coaches store leaders and team members through complex, difficult, and emotional issues.
Makes recommendations to effectively resolve problems or issues, by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law.
Seeks to make decisions in a manner consistent with the job functions, and to seeks advice from executives and others as appropriate.
Assists with P&L results, including preparing financial forecasts and performance analysis.
Delivers the payroll % goals and maintaining payroll management discipline.
Supports programs to control shrink and contain costs at an acceptable level.
Reviews Key Performance Indicators (KPI's) with store team (Department Team Leaders and Team Members).
Reads, understands, analyzes and instructs store teams about income and financial statements; creating operating budgets and financial forecasts and calculating gross margins and productivity measures.
Monitors operational standards and programs and follows up on operating performance of each store and store team leader to ensure that all stores meet sales, expense, gross profit and managerial profit contribution and EBITDA objectives.
Analyzes financial data and determines areas of opportunity as well as plans for remediating performance gaps.
Develops quarterly sales, income, expense, capital and labor budgets for the store.
Monitors and controls expenses for all stores to be in line with budgets.
Reviews programs prepared by merchandisers and recommends adjustments to meet local conditions.
Ensures timely and complete execution of company merchandising and promotion initiatives.
Works with store leadership to promote safety and ZERO accident culture.
Ensures compliance with all state and federal laws and regulations at all locations while upholding company values, customer service philosophies, merchandising programs, pricing programs and winning environment initiatives at store level and encourage and ensure conformity throughout the store.
Ensures that stores maintain buildings, fixtures, storage facilities, and equipment in optimal operational condition, monitor maintenance and repairs and manage expenses of same.
Advises Construction and Maintenance when remodels or major repairs are necessary to maintain facility integrity.
Maintains current knowledge of market conditions and competitive activity through periodic review of competition.
Monitors market area for potential acquisitions or business opportunities and communicates viable suggestions to Store Director.
Performs additional management duties as assigned.
Performs other work-related duties as assigned.