Asst Store Director - Grand River - Detroit, MI

Meijer•Detroit, MI

1d•Onsite

About The Position

The Assistant Store Director provides direction for store operations, processes, and conditions, and plans, directs, and supervises the team’s day-to-day work. The role is responsible for team member selection, training, development, and performance management, as well as improving customer service, sales, and profitability. The Assistant Store Director helps ensure customer needs are met, complaints are resolved efficiently, service is prompt, and products and displays are merchandised to maximize sales. This position has overall operational responsibility across food and general merchandise areas, including planograms, seasonal resets, endcaps, daily DSD execution, and backroom and salesfloor standards. It supports the Store Director in running store operations and is responsible for all store operations when the Store Director is absent. The role develops and engages talent, communicates financial results and customer feedback, supports food safety and safety standards, and builds relationships with the local community. It also monitors business performance and market trends and drives initiatives to improve competitiveness and store results.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of retail, grocery, operations management, or customer service experience.
At least 4 years of progressive leadership experience.
Passion for leading team members while providing industry-leading service.
Proactive and creative thinking applied to business needs.
Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and grow sales and market share.
Strong business acumen.

Nice To Haves

Innovative attitude and desire to help Meijer set the industry standard.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Responsibilities

Assist the Store Director in running overall store operations and assume responsibility for all store operations in the Store Director’s absence.
Direct and supervise the day-to-day operations of the store across food and general merchandise.
Manage planograms, seasonal resets, endcaps, merchandising, pricing, weekly ad sets, and seasonal assortments.
Select, train, develop, attract, and retain team members and leaders; lead performance management, career development, and promotion decisions.
Forecast staffing needs and develop recruiting strategies to maintain optimal staffing.
Engage team members and leaders to provide a strong customer shopping experience and promote positive team member engagement.
Lead daily team communications and huddles covering financial performance, customer feedback, recognition, and other important information.
Promote candid, open communication and uphold Meijer’s cultural standards and values.
Improve customer service, resolve complaints efficiently, and ensure quick and effective service.
Assess store financial results and execute strategies to improve sales, profitability, and business performance.
Deliver on performance metrics including sales, shrink, labor, margin, total direct contribution, net profit, customer satisfaction, and safety.
Communicate product freshness standards and ensure processes and procedures are followed.
Ensure operations comply with Meijer and local-authority food safety standards.
Drive new implementations and initiatives identified by store operations, while monitoring changes in the broader business environment and customer preferences.
Stay current on competitors’ trends, strengths, and weaknesses and develop strategies to keep Meijer competitive.
Build connections with customers and local communities and cultivate community relationships that support the Meijer brand.
Perform other duties as assigned or required.