Assistant Spa Manager

Bass Pro Shops•Ridgedale, MO

1d•$52,000 - $63,000•Onsite

About The Position

Responsible for partnering with the Spa Manger to oversee, organize and supervise the Cedar Creek Spa at Big Cedar Lodge, specifically focusing on the Salon. This role involves direct supervision of the Salon Team, including hiring, training, coaching, and discipline. The Assistant Spa Manager ensures compliance with all licensing, certification, and safety regulations (OSHA and Missouri Board of Cosmetology). They also play a key role in promoting the spa, managing group services, investigating guest dissatisfaction, and coordinating with other departments to maintain a safe and clean environment. Additionally, this position is responsible for associate scheduling, payroll reporting, managing retail sales contests, developing marketing plans to enhance salon revenue, and managing labor costs within budget.

Requirements

High school diploma or GED
Two or more years of management experience in a similar setting preferred
Strong communication, customer service and computer skills are desired
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and use excel spreadsheets.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of 10 key Accounting software; Springer Miller Database software; Microsoft Outlook Internet software; Big Cedar internal Order processing systems; Unitime Payroll systems and Microsoft Word or Word Perfect Word Processing software.
A safe driving record and the ability to obtain a Missouri E or Arkansas "P" designated driver's license.
The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction.
Regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Frequently required to stand; walk and sit.
Occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
Must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Two or more years of management experience in a similar setting

Responsibilities

Provides direct supervision, including hiring, training, coaching, and discipline to the Salon Team
Design and deliver On The Job Training for both new hires and current Associates
Ensure that all Salon Associate licenses are current
Ensure that the Salon maintains all applicable licenses and certifications. Act as the primary contact with the Missouri Board of Cosmetology.
Ensure that all OSHA and Missouri Board of Cosmetology policies and practices are being followed at all times.
Promote the Spa by providing information about and reservations for spa services.
Act as the Service point of contact for large groups, ensuring that the treatments and activities flow according to plan.
Lead by example and work to provide courteous and extra special services to each spa guest.
Investigate and follow through on guest dissatisfaction opportunities.
Prepare associate schedules weekly and update contact sheets when new hires arrive.
Maintain associate codes and set up in software.
Prepare weekly commission/payroll report in absence of manager.
Handle all punch corrections forms daily, print daily associate schedules and assign room numbers.
Daily manage schedules to minimize overtime
Coordinate with Executive Housekeeper and engineering to ensure safe, well-maintained and clean spa areas though HOTSOS.
Work with Manager to maintain Associate Relations and develop programs for associate morale and retention.
Develop and manage retail sales contests.
Work with Manager to develop marketing plans to enhance revenue, specifically as it relates to Salon revenue.
Effectively manage labor and other costs in the Salon delivering on budget and pay-sales goals.
Order weekly Spa supply inventory.
Assist with Spa retail inventory.
Perform other duties as required.