Assistant Spa Manager / Sales Lead
About The Position
As an assistant manager at a franchised Massage Envy location, you will be a leader within a wellness community, rallying a team of caring professionals to deliver an excellent end-to-end experience to every client. You will build relationships with massage therapists, estheticians, and customer service staff, guiding, supporting, and inspiring them. The role involves owning the success of the location, ensuring it's a desirable place for clients and a supportive environment for service providers. You will be the connector between the franchise owner, staff, and clients, working cohesively to fulfill the Massage Envy brand promise of helping people take care of themselves.
Requirements
- Prior background in management, marketing, sales, service, or retail.
- Ability to motivate, coach, influence, and inspire.
- Willingness to have tough conversations.
- Ability to set goals, prioritize work, analyze business performance, and delegate effectively.
- Ability to think on your feet, bring people to compromise, and resolve conflict.
- Skill in building trust and confidence.
- Ability to develop positive relationships with employees, members, and guests.
Nice To Haves
- College degree
Responsibilities
- Manage the daily operations of the location, maintaining a clean, safe, therapeutic environment.
- Guide the sales and customer service team to positively resolve customer challenges.
- Drive membership and promote retail sales to help clients move forward in their wellness journeys.
- Partner with the franchisee to set performance goals and work with the team to achieve them.
- Set clear expectations, provide ongoing training and mentorship, and review performance regularly to empower team members.
- Manage inventory and deposits.
- Ensure compliance with all labor and employment laws applicable to location employees, including local and state licensing laws for massage therapists and estheticians.
- Create a strong workplace culture where employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
- Model the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
Benefits
- A healthy compensation plan plus bonuses
- Leader training and development
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Manager
