Assistant Spa Manager/ Lead Esthetician

Face Foundrié • Charlotte, NC

6d • Onsite

About The Position

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment. Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team. Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey. We are seeking individuals who are passionate about skincare, driven by leadership and guest experience, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.

Requirements

• Current North Carolina Esthetician License in good standing.
• 3+ years of esthetics experience preferred.
• Previous leadership, training, mentoring, or Lead Esthetician experience preferred.
• Strong technical knowledge of facial treatments, skincare, sanitation, and service protocols.
• Demonstrated ability to train, coach, and provide constructive feedback.
• Strong organizational, inventory-management, communication, and client-service skills.
• Ability to balance client services with leadership and administrative responsibilities.
• Proactive, dependable, detail-oriented, and solution-focused.
• Availability to work weekends and some evenings and weekends.

Responsibilities

• Assist with onboarding, hands-on training, and technical development of new estheticians.
• Help coordinate ongoing training, service certifications, treatment observations, and skill development for the esthetician team.
• Ensure consistent execution of FACE FOUNDRIÉ treatment protocols, service timing, consultations, sanitation, and client experience standards.
• Identify technical skill gaps and provide coaching, retraining, and continuing education.
• Assist with training for new services, products, enhancements, equipment, and treatment protocols.
• Maintain training records and communicate team progress or concerns to the Spa Manager.
• Serve as a technical resource for esthetician service and product questions.
• Manage professional back-bar, retail, treatment, and operational inventory.
• Maintain appropriate inventory levels and established pars; conduct routine inventory counts.
• Place routine supply orders within approved budgets and receive/check orders for accuracy.
• Monitor product usage, organization, expiration dates, and inventory variances.
• Ensure treatment rooms and back-bar areas are clean, organized, properly stocked, and client-ready.
• Ensure equipment is properly cleaned, maintained, and stored and communicate repair/replacement needs.
• Proactively manage inventory to prevent shortages of products or supplies required for scheduled services.
• Serve as Manager on Duty when the Spa Manager is unavailable or as scheduled.
• Support daily spa operations, including appointment flow, coverage needs, opening/closing procedures, cleanliness, and guest experience.
• Provide real-time coaching to estheticians regarding rebooking, retention, memberships, enhancements, retail, productivity, service quality, and professionalism.
• Participate in esthetician interviews, practical auditions, onboarding, scorecard meetings, and performance reviews as requested.
• Identify recurring performance concerns and communicate them to the Spa Manager.
• Assist with routine client service recovery and escalate significant client or employee concerns.
• Support spa promotions, events, marketing initiatives, and team meetings as needed.
• Perform FACE FOUNDRIÉ services at a high technical level and model the standards expected of the esthetician team.
• Maintain strong client satisfaction, retention, rebooking, productivity, and service timing.
• Confidently recommend appropriate memberships, enhancements, and home-care products.
• Maintain expert knowledge of FACE FOUNDRIÉ services, products, protocols, and contraindications.
• Demonstrate exceptional professionalism, reliability, teamwork, and client service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed