Assistant Site Manager - Clean Express Auto Wash

Express Wash Concepts•Mentor, OH

2d•Onsite

About The Position

As an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! The company is a fast-growing and award-winning company that provides a path to growth and success. They are committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to their communities. They empower their team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of leadership experience.
At least 2 years of customer service experience, including de-escalation tactics.
Basic IT and computer proficiency, including POS systems and Microsoft Office.
Ability to work flexible hours, including weekends.
Strong verbal communication skills to effectively engage with customers.
Capability to provide and follow clear directions.
Ability to close the site at least two nights per week and open as needed.
Ability to coach, mentor, and train.
Present professional image according to appearance guidelines.

Nice To Haves

associate or bachelor’s degree preferred.

Responsibilities

Maintain high-quality day-to-day on-site store operations.
Lead with integrity and foster a culture of respectful accountability.
Strive to exceed sales goals and store growth.
Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
Successful management of labor and staff scheduling.
Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
Maintain quality assurance through accurate Quality Control checks.
Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
Monitor inventory and supplies and assist with orders.
Ensure adherence to all safety protocols and standard operating procedures.
Properly address all customer escalations in a calm and collected manner.
Learn wash process and equipment to expand the knowledgebase.
Further growth through educational/training opportunities.
Perform other related duties as required and assigned.