Assistant Site Manager - Clean Express Auto Wash

Express Wash Concepts • Cleveland, OH

7d • Onsite

About The Position

As an Assistant Site Manager at Clean Express Auto Wash, a part of Express Wash Concepts, you will play a key role in ensuring the smooth and successful operation of the site. This position offers a competitive hourly rate of $22.00, with opportunities for performance-based incentives. Express Wash Concepts is a rapidly growing, award-winning company committed to delivering fast, eco-friendly car washes, exceptional customer care, and community involvement. We provide a clear path for career advancement, supporting team members from entry-level to leadership roles.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present professional image according to appearance guidelines.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling.
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities.
• Perform other related duties as required and assigned.
• Engage potential customers and present monthly unlimited car wash packages.
• Upsell products to existing customers.

Benefits

• Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• 401k with up to 4% company match.
• Recognition programs.
• Ongoing training and professional development.
• Unlimited Wash Club membership.
• 50% off retail items.
• Company-provided uniforms.
• Educational reimbursement.
• Paid vacation (per Employee Manual).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED