Assistant Site Manager - Flying Ace Express Car Wash

Express Wash Concepts•Huber Heights, OH

23h•Onsite

About The Position

As an Assistant Site Manager at Flying Ace Express Car Wash, you will play a crucial role in ensuring the smooth and successful operation of the site, exceeding customer service expectations, and driving sales efforts. This position offers a competitive hourly rate of $22, with opportunities for performance-based incentives. As part of Express Wash Concepts, a rapidly growing and award-winning company, we provide a clear path for career advancement, supporting your journey whether you are beginning your career or seeking to elevate it. We are dedicated to delivering fast, eco-friendly services, exceptional customer care, and community engagement, while empowering our team members with growth opportunities into leadership roles and beyond.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of leadership experience.
At least 2 years of customer service experience, including de-escalation tactics.
Basic IT and computer proficiency, including POS systems and Microsoft Office.
Ability to work flexible hours, including weekends.
Strong verbal communication skills to effectively engage with customers.
Capability to provide and follow clear directions.
Ability to close the site at least two nights per week and open as needed.
Ability to coach, mentor, and train.
Present professional image according to appearance guidelines.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Maintain high-quality day-to-day on-site store operations.
Lead with integrity and foster a culture of respectful accountability.
Strive to exceed sales goals and store growth.
Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
Successful management of labor and staff scheduling.
Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
Maintain quality assurance through accurate Quality Control checks.
Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
Monitor inventory and supplies and assist with orders.
Ensure adherence to all safety protocols and standard operating procedures.
Properly address all customer escalations in a calm and collected manner.
Learn wash process and equipment to expand the knowledgebase.
Further growth through educational/training opportunities.
Perform other related duties as required and assigned.
Focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers.