Assistant Site Manager

Rendr•Flushing, NY

6d•Onsite

About The Position

An Assistant Manager is responsible to Assists the Office Manager in overseeing the daily operations in one specific location, including the front, back end and procedure room.

Requirements

High school diploma required
Four (4) or more years of experience in front office experience in a medical practice, with at least 2 years in a supervisory or managerial role or equivalent experience
Proficiency in EMR systems, MDLand is a plus
Bilingual (English and Mandarin Chinese)
Excellent verbal and interpersonal communication skills
Adept at building relationships
Customer service orientation
Highly proficient in training and mentoring
Leads by example and with integrity

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Assists with and may have respnsiblity for the hiring process, new employee integration, performance management, and employee development of the front office/desk and non-provider clinical team.
Manages the work schedule of staff and providers.
Assists in analyzing all reports (focusing on OKRs), in identifying trends, and in developing and implementing the corrective action plans.
Maintains and organizes all filing and patient record systems.
Monitors inventories of all items (both front office and clinical areas) required to operate; places orders as needed.
Ensures facility compliance with applicable laws and regulations; reports issues (disrepair, ADA, etc.) ensuring timely resolution.
Addresses and resolves billing inquiry from patients.
Follows-up with providers on coding related inquiries and ensures completion/resolution.
Resolves complex complaints/concerns raised by the patients
Assists the Office Manager in preparing for accreditation and other inspections.
Acts as a back-up for roles supervised and for own manager