Assistant Site Manager - Moo Moo Express Car Wash
About The Position
As an Assistant Site Manager at Moo Moo Express Car Wash, you will play a crucial role in ensuring the smooth and successful operation of the site, exceeding customer service expectations, and driving sales efforts. This position offers a competitive hourly rate of $22.00, with opportunities for additional incentives based on site performance. As part of Express Wash Concepts, a rapidly growing and award-winning company, we provide a clear path for career advancement, supporting your journey whether you are starting your career or seeking to elevate it. We are committed to delivering fast, eco-friendly services, exceptional customer care, and community involvement, while empowering our team members with growth opportunities into leadership roles and beyond.
Requirements
- High school diploma or equivalent required.
- Minimum of 1 year of leadership experience.
- At least 2 years of customer service experience, including de-escalation tactics.
- Basic IT and computer proficiency, including POS systems and Microsoft Office.
- Ability to work flexible hours, including weekends.
- Strong verbal communication skills to effectively engage with customers.
- Capability to provide and follow clear directions.
- Ability to close the site at least two nights per week and open as needed.
- Ability to coach, mentor, and train.
- Present professional image according to appearance guidelines.
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Assist the site manager in ensuring the store operates efficiently and meets customer service needs.
- Engage potential customers to promote monthly unlimited car wash packages and upsell products to existing customers.
- Maintain high-quality day-to-day on-site store operations.
- Lead with integrity and foster a culture of respectful accountability.
- Strive to exceed sales goals and contribute to store growth.
- Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
- Manage labor and staff scheduling effectively.
- Perform effective P&L management by monitoring chemicals, utilities, and other expenditures.
- Maintain quality assurance through accurate Quality Control checks.
- Follow standard procedures for cash management, including daily reconciliations, audits, and deposits.
- Monitor inventory and supplies and assist with placing orders.
- Ensure adherence to all safety protocols and standard operating procedures.
- Address customer escalations calmly and professionally.
- Learn the wash process and equipment to expand knowledge.
- Pursue further growth through educational/training opportunities.
- Perform other related duties as required and assigned.
Benefits
- Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
- 401k with up to 4% company match.
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Educational reimbursement
- Paid vacation (per Employee Manual)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
