Blue Tide Assistant Site Manager
About The Position
Drives quality customer service through the daily management of employees and site initiatives. Effectively answers all customer questions and resolves complaints. Promotes and sells membership packages and car-wash upgrades. Provides staff leadership and direction; trains and coaches employees to promote and up-sell memberships and to provide quality customer service. Maintains site cleanliness, equipment operation and quality wash service. Performs visual inspections of the tunnel and equipment room to ensure equipment and chemicals are functioning properly; performs routine preventative maintenance. Orders parts, chemicals, products and supplies as needed; ensures accurate inventory. Performs daily bookkeeping procedures, cash reconciliation, and deposit procedures. Assists with hiring and retention efforts for site team. Ensures proper staffing and scheduling for assigned location. Assists with training and development of staff. Addresses employee performance issues; coaches and recognizes good performance. Maintains high degree of confidentiality regarding company documents, passwords/codes, keys and overall site security. Enforces and maintains high level of safety for customers and employees. Reports potential hazards and accidents/injuries. Understands, follows, and enforces all general rules, company policies and procedures. Works flexible hours/shifts including days, evenings, weekends and holidays; additional hours as needed to manage/support site operations.
Requirements
- One to two years of previous management experience in a retail or customer service environment required.
- Proven ability to build strong and effective teams.
- Good communication and interpersonal skills.
- Strong organizational and leadership skills.
- Good accuracy and attention to detail.
- Able to meet deadlines and work under pressure.
- Able to multi-task.
- Able to lift, carry, push/pull up to 50 pounds alone.
- Regular use of ladder.
- Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach and stand for long periods of time.
- Able to work outdoors in all weather conditions.
- Required to maintain valid driver’s license and insurable driving record.
- Must maintain personal liability coverage on own vehicle.
Nice To Haves
- Degree or certification preferred
- Strong technological skills preferred.
- Mechanical knowledge preferred.
Responsibilities
- Manage employees and site initiatives to ensure quality customer service.
- Answer customer questions and resolve complaints.
- Promote and sell membership packages and car-wash upgrades.
- Train and coach employees on up-selling and customer service.
- Maintain site cleanliness, equipment operation, and quality wash service.
- Perform visual inspections of tunnel and equipment for proper functioning.
- Perform routine preventative maintenance on equipment.
- Order parts, chemicals, products, and supplies, and manage inventory.
- Perform daily bookkeeping, cash reconciliation, and deposit procedures.
- Assist with hiring and retention efforts.
- Ensure proper staffing and scheduling.
- Assist with training and development of staff.
- Address employee performance issues, coach, and recognize good performance.
- Maintain confidentiality of company documents and site security.
- Enforce safety for customers and employees.
- Report potential hazards and accidents/injuries.
- Follow and enforce company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
