Blue Tide Assistant Site Manager
About The Position
The Assistant Site Manager is responsible for driving quality customer service through the daily management of employees and site initiatives. This role involves promoting and selling membership packages and car-wash upgrades, providing staff leadership and direction, and ensuring site cleanliness and equipment operation. The Assistant Site Manager also handles daily bookkeeping, inventory management, and assists with hiring and retention efforts. Maintaining confidentiality, safety, and adherence to company policies are crucial aspects of this position. The role requires flexibility in working hours, including days, evenings, weekends, and holidays, with the ability to work additional hours as needed.
Requirements
- One to two years of previous management experience in a retail or customer service environment required.
- Proven ability to build strong and effective teams.
- Good communication and interpersonal skills.
- Strong organizational and leadership skills.
- Good accuracy and attention to detail.
- Able to meet deadlines and work under pressure.
- Able to multi-task.
- Able to lift, carry, push/pull up to 50 pounds alone.
- Regular use of ladder.
- Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach and stand for long periods of time.
- Able to work outdoors in all weather conditions.
- Required to maintain valid driver’s license and insurable driving record.
- Must maintain personal liability coverage on own vehicle.
Nice To Haves
- Degree or certification preferred
- Strong technological skills preferred.
- Mechanical knowledge preferred.
Responsibilities
- Drives quality customer service through the daily management of employees and site initiatives.
- Effectively answers all customer questions and resolves complaints.
- Promotes and sells membership packages and car-wash upgrades.
- Provides staff leadership and direction; trains and coaches employees to promote and up-sell memberships and to provide quality customer service.
- Maintains site cleanliness, equipment operation and quality wash service.
- Performs visual inspections of the tunnel and equipment room to ensure equipment and chemicals are functioning properly; performs routine preventative maintenance.
- Orders parts, chemicals, products and supplies as needed; ensures accurate inventory.
- Performs daily bookkeeping procedures, cash reconciliation, and deposit procedures.
- Assists with hiring and retention efforts for site team.
- Ensures proper staffing and scheduling for assigned location.
- Assists with training and development of staff.
- Addresses employee performance issues; coaches and recognizes good performance.
- Maintains high degree of confidentiality regarding company documents, passwords/codes, keys and overall site security.
- Enforces and maintains high level of safety for customers and employees.
- Reports potential hazards and accidents/injuries.
- Understands, follows, and enforces all general rules, company policies and procedures.
- Works flexible hours/shifts including days, evenings, weekends and holidays; additional hours as needed to manage/support site operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
