Assistant Site manager - Clean Express Auto Wash
About The Position
As an Assistant Site Manager at Clean Express Auto Wash, a part of Express Wash Concepts, you will play a crucial role in ensuring the smooth and efficient operation of the site while exceeding customer service expectations. This position offers a competitive hourly rate of $22.00, with opportunities for additional incentives based on site performance. We are committed to delivering fast, eco-friendly services, exceptional customer care, and community involvement. This role provides a clear roadmap for career advancement within the company, with opportunities to grow into leadership positions.
Requirements
- High school diploma or equivalent required.
- Minimum of 1 year of leadership experience.
- At least 2 years of customer service experience, including de-escalation tactics.
- Basic IT and computer proficiency, including POS systems and Microsoft Office.
- Ability to work flexible hours, including weekends.
- Strong verbal communication skills to effectively engage with customers.
- Capability to provide and follow clear directions.
- Ability to close the site at least two nights per week and open as needed.
- Ability to coach, mentor, and train.
- Present professional image according to appearance guidelines.
- Required to stand and move throughout the site for the entire shift.
- Ability to work on your feet for an entire shift in a fast-paced environment.
- Ability to work outside in all weather conditions.
- Ability to lift 25lbs.
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Maintain high-quality day-to-day on-site store operations.
- Lead with integrity and foster a culture of respectful accountability.
- Strive to exceed sales goals and store growth.
- Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
- Successful management of labor and staff scheduling.
- Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
- Maintain quality assurance through accurate Quality Control checks.
- Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
- Monitor inventory and supplies and assist with orders.
- Ensure adherence to all safety protocols and standard operating procedures.
- Properly address all customer escalations in a calm and collected manner.
- Learn wash process and equipment to expand the knowledgebase.
- Further growth through educational/training opportunities.
- Perform other related duties as required and assigned.
- Engage potential customers and present monthly unlimited car wash packages.
- Upsell products to existing customers.
Benefits
- Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
- 401k with up to 4% company match.
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Educational reimbursement
- Paid vacation (per Employee Manual)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
