Assistant Site Manager

Friends of Switchpoint Inc•Salt Lake City, UT

1d•Onsite

About The Position

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans experiencing poverty and homelessness since 2014. Their mission is to empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community. The organization's vision is that each individual has worth and value, and change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance. Switchpoint's culture values include Kindness, Connection, Kinship, Self-Worth, and Self-Reliance. Their guiding principles are Kindness, Leadership, Transparency, Authenticity, Positive Influence, and the Golden Rule. The organization's motto is 'It Takes All of Us to End Homelessness.' The Assistant Site Manager plays a key leadership role at Switchpoint, supporting the daily operations of the facility while ensuring a safe, supportive, and well-maintained environment for tenants and staff. Working closely with the Property Manager, the Assistant Site Manager provides oversight of tenant services, assists in managing the property budget, and helps supervise cross-functional teams. This role supports Switchpoint’s mission by fostering a culture of compassion, accountability, and high-quality service for low-income and unsheltered individuals.

Requirements

2+ years of experience in property management, hospitality, or human services.
Strong customer service and interpersonal skills, especially when working with vulnerable populations.
Ability to multitask in a fast-paced environment and respond calmly in high-stress situations.
Strong problem-solving abilities and sound judgment in decision-making.
Proficient in Microsoft Office and property or point of sale (POS) software; willingness to learn new tools.
Available to work flexible hours, including nights, weekends, and holidays, as needed.

Nice To Haves

1+ year of supervisory or team leadership experience preferred.
Understanding of trauma-informed care and the unique needs of low-income or unsheltered individuals is highly valued.
Valid Utah Driver’s License preferred.
Team-oriented with a collaborative leadership style.
Compassionate, adaptable, and grounded in Switchpoint’s mission of empowerment.
Detail-oriented with strong organizational skills.
Self-starter with a proactive approach to problem-solving and process improvement.

Responsibilities

Support the Site Manager in overseeing all daily operations of the facility.
Act as a liaison between the Site Manager and front-line teams, including tenant support staff and maintenance.
Monitor staff compliance with policies, procedures, and service expectations aligned with Switchpoint’s values.
Help coordinate tenant intake, room turnover, and prompt filling of vacancies.
Address tenant complaints and concerns, using de-escalation techniques and involving leadership when appropriate.
Maintain accurate records of incidents, inventory, tenant concerns, and room conditions.
Report maintenance needs to the appropriate department and follow up to ensure timely completion.
Assist in the hiring, training, and scheduling of resident support staff and other facility employees.
Provide staff coverage during absences or vacancies to maintain operational continuity.
Work in collaboration with the case management team to ensure holistic tenant support.
Enforce lease agreements and facility rules, issuing warnings as necessary under the guidance of the Property Manager.
Monitor inventory of property supplies and assist in procurement.
Assist in planning and executing tenant activities and community-building events.
Help manage budget tracking, P&L statements, POS transactions, and petty cash as assigned.
Contribute to audit preparation and continuous improvement initiatives.
Respond to safety incidents or emergencies appropriately and report critical events to the Property Manager or Regional Director.
Perform additional duties as assigned to support facility specific needs and organizational goals.