Assistant Site Manager, Over-The-Counter (Otc) Site

City of New York • Brooklyn, NY

11d • Onsite

About The Position

The Supportive Programs and Initiatives unit oversees the disbursement of Common Benefit Identification Cards (CBIC) to HRA clients. These cards are essential for accessing Cash Assistance, SNAP benefits, and identification for Medicaid services. The EBO site in Brooklyn serves as a central hub for card-related services. The Assistant Site Manager, under the direction of the Site Manager, directly supervises Principal Administrative Associates and indirectly supervises Clerical Associates/CBIC/EBT Specialists. This role involves managing a high volume of daily referrals and providing EBT information to participants. The sites operate 12 hours a day, Monday through Friday.

Requirements

• Permanent in the Principal Administrative Associate Civil Service title.
• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience.
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience.
• Education and/or experience equivalent to the above.
• All candidates must possess one year of administrative or supervisory experience.
• Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

• Assume the responsibilities of the Site Manager in his/her absence.
• Monitor OTC activity for processing slowdowns or outages and authorize the operation of the vault card, alternate card issuance system process in the event of a State or Contractor system failure.
• Assist subordinates in resolving complex issues and in the servicing of difficult, loud, vulgar or threatening participants.
• Work to resolve impediments to EBT benefit redemption by interceding with the participants and dealing with their issues in an understanding manner.
• Work alongside subordinates servicing participants when staff are absent, on break, and lines are long.
• Evaluate staff performance on a periodic basis and recommend areas of improvement.
• Maintain time and leave records for staff, conducting conferences as needed to ensure compliance with agency time and leave rules and regulations.
• Liaison to the Job Centers/Food Stamp Sites and serving as a resource person for information on case error corrections.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level