Assistant Site Automation Lead
About The Position
Fulfil is hiring an Assistant Site Automation Lead to provide operational coverage for its automated, high-speed grocery fulfillment system at its onsite location in Plymouth Meeting, Pennsylvania. The role bridges partner operations, maintenance, and Fulfil engineering to support safe, reliable, high-performance system operation. The position includes monitoring daytime system performance, performing first-level diagnostics and minor interventions, serving as an on-call escalation point, supporting partner operators, and contributing to engineering investigations and continuous improvement. The posting expresses a preference for candidates with open schedule and on-call availability.
Requirements
- Experience in robotics, automation, industrial equipment, technical field support, or similar environments.
- Strong mechanical and electrical aptitude and comfort working hands-on with hardware.
- A safety-first mentality and adherence to OSHA guidelines.
- Clear communication skills, including the ability to explain complex system behavior simply.
- Calm, detail-oriented decision-making under pressure.
- Comfort using dashboards, logs, and diagnostic tools.
- Reliability, self-motivation, and the ability to operate with a high degree of ownership.
- Flexible schedule; the posting gives preference to candidates with open availability.
Nice To Haves
- Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
- Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
- Experience supporting deployments, pilots, commissioning, or on-call rotations.
- Experience with tools such as Slack, Jira, Excel, or digital workflow platforms.
Responsibilities
- Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems.
- Perform Tier-1 troubleshooting, triage issues, complete minor interventions such as sensor checks, part swaps, and clearing obstructions, and support investigations and post-mortems.
- Document issues clearly and hand off higher-complexity work to maintenance.
- Act as the on-call technical and operational escalation point for partner teams.
- Make real-time decisions balancing system uptime, safety, and production needs.
- Track and report reliability metrics to contribute to uptime goals.
- Conduct routine safety audits and adhere to procedures to help ensure a safe operating environment.
- Provide the second level of escalation and step into the Site Lead position if needed.
- Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
- Participate in structured testing, validation, and rollout of new features and hardware.
- Contribute to root-cause investigations and provide actionable feedback to engineering.
- Help refine operating procedures and support continuous improvement initiatives.
- Provide technical support to onsite partner operators.
- Train partner team members on system interaction, recoveries, and safety best practices.
Benefits
- Salary plus equity.
- Full medical, dental, and vision benefits.
- 401(k) benefits.
- Early-stage exposure to a fast-scaling robotics company.
- A supportive, high-ownership operational culture.
- Opportunities to work closely with engineering and help shape a live automation system.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
