Assistant Shop Service Manager

Ashley Furniture Industries•Redlands, CA

1d•$75,000 - $85,000•Hybrid

About The Position

The Assistant Shop Service Manager plans, coordinates, and manages day-to-day maintenance shop operations to ensure cost-effective utilization of resources, efficient scheduling, and optimal workflow management. This hands-on leadership role supervises truck and trailer technicians in both shop and field settings while serving as a key contact for the on-the-road breakdown support desk. The Assistant Shop Service Manager drives process improvements, monitors work order accuracy and performance, and ensures compliance with safety regulations while supporting company initiatives and fleet maintenance excellence.

Requirements

High school diploma or GED equivalent required
Minimum 3-5 years of proven experience in fleet maintenance management or shop supervision
Strong knowledge of truck and trailer systems, diagnostics, and repair procedures
Demonstrated supervisory or leadership experience managing technicians or maintenance teams
Excellent organizational and time management skills with ability to manage multiple priorities in a fast-paced environment
Strong communication and interpersonal abilities with customer service orientation
Proficiency with maintenance management systems and technology
Problem-solving mindset with focus on efficiency and cost control
Knowledge of DOT regulations and commercial vehicle compliance requirements
Valid driver's license required
Ability to work flexible hours including evenings, weekends, and on-call availability as needed
Physical ability to walk shop floors, perform vehicle inspections, and assist with diagnostic activities

Nice To Haves

Associate's degree or technical certification in Diesel Technology, Automotive Technology, or related field
ASE (Automotive Service Excellence) certifications in medium/heavy truck repair
Bachelor's degree in Business Administration, Operations Management, or related field
5+ years of fleet maintenance experience in transportation, logistics, or distribution environment
Experience with fleet maintenance software systems (Fleetio, Dossier, TMT, or similar platforms)
Lean or Six Sigma certification with process improvement experience
Knowledge of preventive maintenance programs and fleet asset management
Experience managing maintenance budgets and vendor contracts
Familiarity with telematics systems and predictive maintenance technologies

Responsibilities

Plan, coordinate, and manage day-to-day maintenance shop activities to ensure seamless operations and minimal vehicle downtime
Optimize resource utilization to maximize efficiency and cost-effectiveness across all maintenance functions
Manage scheduling, workflow, and daily priorities across the shop to meet operational demands and service level expectations
Drive company initiatives and ensure alignment with organizational goals and fleet maintenance objectives
Coordinate with transportation, logistics, and operations teams to support business continuity
Supervise and support truck and trailer technicians in both shop and field settings to ensure quality repairs and timely service delivery
Provide guidance, coaching, and performance feedback to build a high-performing team and develop technical capabilities
Foster a culture of safety, quality, and continuous improvement throughout the maintenance organization
Conduct performance evaluations and implement development plans to enhance team skills and engagement
Manage staffing levels and coordinate coverage to meet operational needs across all shifts
Identify and recommend changes to fleet maintenance processes and procedures to enhance efficiency, reduce costs, and improve service quality
Monitor and review work orders for accuracy, performance, and efficiency using shop maintenance management systems
Leverage shop maintenance systems to track performance metrics and identify improvement opportunities
Implement best practices and standardize work processes to ensure consistency and quality
Lead continuous improvement initiatives to reduce repair times, minimize parts costs, and optimize preventive maintenance schedules
Serve as a key contact for the on-the-road breakdown support desk to assist drivers and technicians with emergency repairs
Answer technician and driver questions to resolve issues quickly and minimize vehicle downtime
Coordinate emergency repairs and dispatch field technicians to roadside locations as needed
Communicate with vendors, towing services, and repair facilities to arrange timely assistance
Maintain accurate records of breakdown incidents, response times, and resolution actions
Review work orders and maintenance records for completeness, accuracy, and compliance with company standards
Monitor key performance metrics including repair cycle time, first-time fix rates, parts costs, and technician productivity to drive operational excellence
Maintain compliance with DOT regulations, OSHA safety standards, and company policies
Conduct quality inspections of completed repairs to ensure workmanship meets specifications
Manage warranty claims and vendor relationships to maximize parts warranty recovery
Monitor maintenance budgets and control costs while maintaining service quality and fleet reliability
Manage parts inventory levels to ensure availability while minimizing carrying costs
Approve purchase orders and manage vendor relationships for parts, supplies, and contracted services
Analyze cost trends and identify opportunities for cost reduction without compromising quality or safety