Assistant Shop Manager

Craftsman Collision•Kelowna, BC

13d•Onsite

About The Position

Craftsman Collision is the largest privately owned collision repair chain in North America, with 50 locations and growing since 1977. The company is customer service driven, detail-oriented, and innovative, providing opportunities for individuals to grow within a North American brand. Craftsman focuses on quality, timely repairs, and best-in-class customer service. The Assistant Manager position, located at the Central Kelowna location, offers competitive salaries ranging from $76,000 to $85,000 annually, depending on experience and location. The Assistant Manager is responsible for ensuring accurate, fair repair estimates in accordance with insurance company requirements and managing customer communication regarding the repair process and costs.

Requirements

Post-secondary education, certificate or diploma in Business or Operations Management, Supply Chain management
Minimum of 5 years of industry experience
Multi-tasking abilities
Strong communication skills both verbal and in writing
Ability to prioritize time and work independently
Desire to work in a performance based environment
Applicants must be over 18 and have a valid driver’s license
Strong organizational skills
Very strong computer based skill-set
Only Canadian Citizens, Permanent Residents or those that already have valid work visas that do not require sponsorship will be considered

Responsibilities

Interact with customers and communicate their needs and requirements
Write quality estimates by inspecting vehicles, costing parts, supplies and labour and determining time for completion of repairs
Provide expertise and recommendations to customers regarding their vehicle
Coordinate work processes with technicians and other necessary departments
Follow automobile industry safety norms and standards
Perform informative and accurate walk around of all vehicles with customer and explain work performed
Deliver excellent customer service at each customer touch point
Be helpful and knowledgeable when communicating with customers
Provide customer with updates as per internal policies throughout repair process
Contribute positively to their work environment and working effectively with their team
Perform the duties of the Manager when the Manager is away
Demonstrate exemplary leadership qualities