Assistant Shop Manager - Truck Services

LV Petroleum • Pueblo, CO

2d • Onsite

About The Position

High-Impact Truck Service Assistant General Manager – Lead High-Volume Repair Operations & Drive Revenue Growth at LV Petroleum Travel Center. These service bays deliver essential maintenance, repairs, tires, and parts to keep drivers and fleets moving safely and efficiently. As we continue aggressive national expansion, we are looking for a strong operational leader to help drive excellence in our Truck Service operations at high-volume locations. The Truck Service Assistant General Manager is a key leadership role supporting the General Manager in running a busy Truck Service Center. You will help lead technicians and service advisors, ensure fast, high-quality repairs, maintain safety and compliance standards, optimize shop efficiency, and contribute to revenue growth through parts, service, and tire sales in a fast-paced 24/7 environment. This hands-on position is ideal for a motivated leader with solid technical knowledge of heavy-duty truck repair, proven team management skills, and a strong focus on customer service and operational results.

Requirements

• 3–5+ years of progressive leadership experience in truck service, diesel repair shops, heavy equipment maintenance, or travel center truck care (preferred).
• Strong technical knowledge of heavy-duty truck and trailer systems, diagnostics, and repairs.
• Demonstrated success leading and developing technical teams in a high-volume, fast-paced setting.
• Customer-focused mindset with the ability to handle pressure and deliver exceptional service.
• Experience managing parts inventory, controlling costs, and working with shop management systems.
• Excellent communication, organizational, and problem-solving skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Valid driver’s license with a clean record; CDL preferred.
• ASE certifications or manufacturer training a strong plus.

Nice To Haves

• CDL preferred
• ASE certifications or manufacturer training a strong plus

Responsibilities

• Assist the General Manager in overseeing all Truck Service Center operations, including service bays, parts inventory, and customer interactions.
• Support technicians with troubleshooting, diagnostics, and timely, high-quality repairs on heavy-duty trucks, trailers, and related equipment.
• Help recruit, train, coach, mentor, and develop a high-performing team of diesel technicians and service staff.
• Enforce strict safety protocols, environmental regulations, company policies, and industry standards (OSHA, DOT, etc.).
• Monitor shop productivity, workflow, repair turnaround times, and customer satisfaction to drive continuous improvement.
• Assist with parts and tire inventory management, cost control, and vendor relationships.
• Contribute to revenue growth by identifying upselling opportunities for preventive maintenance, parts, and additional services.
• Handle customer concerns professionally, resolve issues quickly, and build loyalty with professional drivers and fleet operators.
• Support scheduling, labor management, and shift coverage to ensure reliable 24/7 service availability.
• Track key metrics (sales, margins, efficiency, safety) and collaborate on initiatives to improve performance.
• Promote truck service offerings and help increase utilization across the Travel Center.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) with company match
• PTO
• Employee perks at LV Petroleum locations
• Strong growth opportunities as our Truck Service network continues to expand nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed