Assistant Shift Manager, Table Games

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

6d•Onsite

About The Position

Under the Director of Table Games, the incumbent is responsible for the overall management of all casino table games for a particular shift. This role involves reviewing game spread and staffing levels, recommending changes to senior management, and ensuring compliance with all Seminole Gaming's Compliance and Regulations. The Assistant Shift Manager is also responsible for administering performance appraisals, commendations, constructive letters, and discipline to table games department employees. Additionally, they oversee the internal security of all table games, maintain surveillance of activities that could affect the casino operation's efficiency, effectiveness, and integrity, and handle customer disputes and complaints in accordance with regulations and company philosophies.

Requirements

Ten to fifteen years table games experience.
A minimum of seven years at manager level or above at a major casino with a minimum number of 50 tables.
Experience with high action gaming.
Dealing & supervisory experience of all games.
Knowledgeable of all casino games rules, procedures and regulations.
Must be able to stand for an entire shift.
Must be able to move throughout the Casino/Hotel areas.
Ability to read and understand all Seminole Tribe of Florida policies and procedures.
Ability to complete standard Seminole Tribe of Florida forms and reports.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check, Criminal Background Check.

Nice To Haves

Experience with high action gaming.

Responsibilities

Manage all casino table games for a particular shift.
Review game spread and staffing levels and recommend changes to the Director of Table Games and Vice President of Gaming Operations.
Ensure compliance with all Seminole Gaming’s Compliance and Regulations.
Distribute and administer performance appraisals, commendations, constructive letters, and discipline to all reporting levels of table games department employees.
Review the internal security of all table games and maintain surveillance of all activities that could affect the efficiency, effectiveness, as well as, the integrity of the casino operation.
Handle all customer disputes and complaints while encompassing regulations as well as Seminole Gaming’s management philosophies.
Treat Guests with a sense of caring and individuality while effectively identifying their specific needs.
Inform Supervisor of Guest needs which may require special accommodations.
Show special recognition of frequent Guests.
Maintain a safe, clean and comfortable environment for Guests at all times.
Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return.
Present a neat, clean and well-groomed appearance at all times.
Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests.
Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility.
Promote positive public relations and create an enjoyable atmosphere for all.
Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations.
Maintain a professional and positive relationship with vendors, Guests and co-workers.
Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns.
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Offer the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
Attain maximum product revenue by means of communicating to the Shift Manager, Director Table Games and Vice President of Gaming Operations with reference to proper product mixture, positioning, pricing, as well as, the evaluation of new product.
Staff all Pit Managers and Floor Supervisors.
Constantly evaluate current business conditions, special events, and weather, with respect to amount of current staffing levels to maintain proper gaming levels at any certain point.
Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
Maintain talent performance levels by way of positive means or progressive discipline.
Handle all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
Distribute cards to gaming pits.
Visually inspect all casino equipment.
Inspect facility and contact appropriate departments to handle deficient situations.
Distribute all company and departmental communication.
Author and distribute casino win/loss reports.
Support the Seminole Gaming’s culture and team philosophy throughout the property.
Act as a role model to all employees and always present oneself as a credit to Seminole Gaming and encourage others to do the same.
Promote positive public relations and create an enjoyable atmosphere for all customers.
Amicably resolve customer related problems in a fast paced environment.
Ensure the protection of customers’ rewards and credit lines.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Comply with all regulatory requirements.
Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Create and ensure a fun-filled, entertaining and exciting environment.