Assistant Shift Manager, Security

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

11d•Onsite

About The Position

Under the direction of the Security Shift Manager, the incumbent oversees the Security Team and assists in maintaining the efficient overall operation of the Security Department as well as the Fire Command Center. Ensures staff acts to ensure the safety of guests and team members, to protect the assets of the Company and to provide excellence in guest service. Duties include the following: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Promotes excellence in guest service at all times. Identifies and controls risks and threats to the safety and assets of Seminole Gaming. Personally acts to and leads team to ensure the safety of guests and team members and to protect the assets of Seminole Gaming. Implements systems to ensure compliance with all Gaming Commission Regulations, and company/departmental policies and procedures. Communicates with guests and team members in a positive manner, both in oral and written form. Responsible for conducting investigations and working with law enforcement officials to ensure resolution. Writes incident reports as necessary. Reviews all incident reports for accuracy. Maintains a high level of key control for the facility. Prepares and implements daily work schedules. Evaluates his subordinate’s job duties. Coordinates emergency situations. Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development. Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Attends meetings as required. Other duties as assigned.

Requirements

High School diploma or equivalent and a minimum of four (4) years of Security Management experience in a high volume casino/hotel complex environment or the equivalent combination of education and experience.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.
Excellent guest service, communication (oral and written) and time management skills.
Ability to quickly provide resolution to difficult guest situations and de-escalate conflict.
Ability to lead, coach and mentor staff.
Must be able to wear a radio earphone without any medical limitations.
Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations and handle basic duties and responsibilities of the position.
Must be able to lift a maximum of fifty (50) pounds.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Ability to work flexible schedules, including nights, weekends and holidays is required.

Responsibilities

Oversees Security Team and assists in maintaining efficient overall operation of the Security Department as well as the Fire Command Center.
Ensures staff acts to ensure the safety of guests and team members, to protect the assets of the Company and to provide excellence in guest service.
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Promotes excellence in guest service at all times.
Identifies and controls risks and threats to the safety and assets of Seminole Gaming.
Personally acts to and leads team to ensure the safety of guests and team members and to protect the assets of Seminole Gaming.
Implements systems to ensure compliance with all Gaming Commission Regulations, and company/departmental policies and procedures.
Communicates with guests and team members in a positive manner, both in oral and written form.
Responsible for conducting investigations and working with law enforcement officials to ensure resolution.
Writes incident reports as necessary.
Reviews all incident reports for accuracy.
Maintains a high level of key control for the facility.
Prepares and implements daily work schedules.
Evaluates his subordinate’s job duties.
Coordinates emergency situations.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Attends meetings as required.
Other duties as assigned.