Assistant Service Operations Coordinator, Building Management Systems (BMS)

Control Solutions Group, Inc.•New York, NY

2d•$70,000 - $90,000•Onsite

About The Position

Control Solutions Group, Inc., an EMCOR Group company, is seeking an Assistant Service Operations Coordinator, Building Management Systems (BMS), for its New York City team. The role assists with a broad range of activities related to building management systems, including material management, dispatching, construction invoicing, issuing subcontracts and purchase orders, reviewing and editing contract language, tracking change orders and contract values, and maintaining construction-related documentation logs. The coordinator receives customer service and maintenance requests, dispatches technicians, reviews work orders for contract compliance and additional work, supports safety equipment coordination, orders warehouse parts, handles accounts receivable activities, generates invoices, and assists with contract setup, renewals, reviews, and warranty notifications. The position requires a positive, self-starting and cooperative team member who can take initiative and manage varied responsibilities. It is a full-time, in-office position based in New York City.

Requirements

College graduate or at least one year of experience in an HVAC, controls, or construction company is preferred.
Excellent oral and written communication skills.
Excellent organizational skills.
Customer-service orientation.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to work collaboratively and independently with minimal supervision.
Superior decision-making, problem-solving, and negotiation skills.
Ability to plan, schedule, and meet deadlines.
Excellent customer service and strong client relations skills.
Ability to regularly lift and move up to 25 pounds.

Nice To Haves

Experience with controls, BMS, BAS, DDC, Building Automation, Building Management, EPMS, or Energy Management Systems.
College degree or at least one year of experience in an HVAC, controls, or construction company.

Responsibilities

Receive customer phone requests for service or maintenance work and price quotes.
Dispatch all service technicians.
Review technician work orders for contract compliance and additional work.
Assist the Safety Manager and ensure field personnel have appropriate safety equipment.
Order warehouse parts and seek the best material prices to maximize profits.
Monitor and collect accounts receivable by contacting clients by telephone, email, and mail.
Perform account reconciliations and maintain accounts receivable files and records.
Produce monthly accounts receivable reports.
Investigate and resolve customer irregularities and disputes.
Generate customer invoices.
Set up and renew contracts.
Review and mark up contracts.
Send warranty expiration notifications and solicitations for contracts.
Assist managers with other duties as required.