Assistant Service Operations Coordinator, Building Management Systems (BMS)

Control Solutions Group•New York, NY

17h•Onsite

About The Position

Control Solutions Group, Inc., an EMCOR Group company, is seeking an Assistant Service Operations Coordinator, Building Management Systems (BMS), to join its New York City team. The role supports a broad range of activities related to building management systems, including material management, dispatching, construction invoicing, issuing subcontracts and purchase orders, reviewing and editing contract language, tracking change orders and contract values, and maintaining construction-related documentation logs. The coordinator receives customer requests for service, maintenance, and price quotes; dispatches service technicians; reviews technician work orders for contract compliance and additional work; assists with safety equipment coordination; orders warehouse parts; and supports accounts receivable, invoicing, and contract administration. The position is full-time and in-office at the New York City office. The successful candidate is collaborative while able to work independently, and has strong decision-making, problem-solving, negotiation, planning, scheduling, deadline-management, customer-service, and client-relations skills.

Requirements

College graduate or at least one year of experience in HVAC, controls, or a construction company is preferred.
Excellent oral and written communication skills.
Excellent organizational skills.
Customer-service orientation.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to work collaboratively and independently with minimal supervision.
Strong decision-making, problem-solving, and negotiation skills.
Ability to plan, schedule, and meet deadlines.
Excellent customer service and strong client-relations skills.
Regularly able to lift and move up to 25 pounds.

Nice To Haves

Experience supporting or coordinating construction or mechanical contracting work.
Experience with controls, BMS, BAS, DDC, Building Automation, Building Management, EPMS, or Energy Management Systems.

Responsibilities

Receive customer phone requests for service or maintenance work and price quotes.
Dispatch all service technicians.
Review technician work orders for contract compliance and additional work.
Assist the Safety Manager and ensure field personnel have proper safety equipment.
Order warehouse parts and seek the best material prices to maximize profits.
Monitor and collect accounts receivable by contacting clients by telephone, email, and mail.
Perform account reconciliations and maintain accounts receivable files and records.
Produce monthly accounts receivable reports.
Investigate and resolve customer irregularities and disputes.
Generate customer invoices.
Set up and renew contracts.
Review and mark up contracts.
Send warranty expiration notifications and solicitations for contracts.
Assist managers with other duties as required.
Support material management, construction invoicing, issuance of subcontracts and purchase orders, tracking change orders and contract values, and maintaining construction-related documentation logs.