Residential Assistant Service Manager

Washington Property Company•College Park, MD

3d•$32 - $34•Onsite

About The Position

Washington Property Company (WPC) is seeking an Assistant Service Manager to help lead residential building maintenance at their 81-unit community in College Park, Maryland. This is a manager in training role intended to prepare you with the technical skills, leadership skills and experience to advance your career to a Service Manager. As an Assistant Service Manager, you ensure our communities are great places to live by keeping the building safe, clean and inviting and by resolving maintenance issues in residents’ apartment homes. As a manager in training, you develop leadership skills and learn more complex technical responsibilities like budgeting, preventative maintenance and project management. The majority of your day is spent providing outstanding customer service and attending to HVAC, plumbing, electrical and appliance maintenance tickets. You assist with apartment turns, move ins, move outs and general upkeep of building common areas and grounds. You are an important member of a larger team responsible for ensuring the residents of the community have an exceptional experience as part of the WPC family.

Requirements

Minimum of four years of trusted experience in residential, commercial, healthcare, and/or hospitality building maintenance
Track record of exceptional customer service
Strength in building trades
Ability to make the customer happy by solving their maintenance issues
Treat everyone with kindness and respect
Organized, neat and have an eye for detail
High school GED is required
Ability to lift, carry or move heavy equipment and boxes (up to 50lbs)
Regularly ascend or descend a ladder, or stand or sit for long periods of time
Take challenges head on
Friendly, trustworthy and service-oriented
Strong work ethic and desire to learn and grow
Enjoy mentoring others

Nice To Haves

Trade school degree or coursework

Responsibilities

Ensure communities are great places to live by keeping the building safe, clean and inviting
Resolve maintenance issues in residents’ apartment homes
Develop leadership skills and learn more complex technical responsibilities like budgeting, preventative maintenance and project management
Provide outstanding customer service
Attend to HVAC, plumbing, electrical and appliance maintenance tickets
Assist with apartment turns, move ins, move outs
General upkeep of building common areas and grounds