Residential Assistant Service Manager

Washington Property Company•College Park, MD

1d•Onsite

About The Position

Join a property management company committed to service excellence. As DC Metro’s premier commercial real estate company, our legacy is one of integrity, fairness and success for our employees, residents and investors. Washington Property Company (WPC) is an award winning, full-service commercial and residential real estate firm offering diversified expertise in acquisition, land use, design, development, finance, leasing, construction and property management. We believe, through the efforts of our collective team, we can improve lives in our community. We are currently seeking an Assistant Service Manager to help lead residential building maintenance at our 81-unit community in College Park, Maryland. This is a manager in training role intended to prepare you with the technical skills, leadership skills and experience to advance your career to a Service Manager. As an Assistant Service Manager, you ensure our communities are great places to live by keeping the building safe, clean and inviting and by resolving maintenance issues in residents’ apartment homes. As a manager in training, you develop leadership skills and learn more complex technical responsibilities like budgeting, preventative maintenance and project management. The majority of your day is spent providing outstanding customer service and attending to HVAC, plumbing, electrical and appliance maintenance tickets. You assist with apartment turns, move ins, move outs and general upkeep of building common areas and grounds. You are an important member of a larger team responsible for ensuring the residents of the community have an exceptional experience as part of the WPC family.

Requirements

Minimum of four years of trusted experience in residential, commercial, healthcare, and/or hospitality building maintenance
Track record of exceptional customer service
Strength in building trades
Ability to interact with all types of people and solve maintenance issues
Kindness and respect towards others
Organization, neatness, and an eye for detail
High school GED required
Ability to lift, carry or move heavy equipment and boxes (up to 50lbs)
Ability to regularly ascend or descend a ladder
Ability to stand or sit for long periods of time
Ability to work irregular hours (overnight, weekends, overtime)
Ability to work outside, sometimes in inclement weather
Take challenges head on
Friendly, trustworthy and service-oriented
Strong work ethic
Desire to learn and grow
Enjoy mentoring others

Nice To Haves

Trade school degree or coursework

Responsibilities

Keeping the building safe, clean and inviting
Resolving maintenance issues in residents’ apartment homes
Developing leadership skills and learning more complex technical responsibilities like budgeting, preventative maintenance and project management
Providing outstanding customer service
Attending to HVAC, plumbing, electrical and appliance maintenance tickets
Assisting with apartment turns, move ins, move outs and general upkeep of building common areas and grounds
Ensuring the residents of the community have an exceptional experience