Assistant Service Manager

Construction Machinery Industrial, LLC • Anchorage, AK

4d • Hybrid

About The Position

The Assistant Service Manager manages the overall workflow of the shop, assists technicians and customers when needed, and promotes safe work practices in a fast-paced environment. This role requires strong mechanical background, administrative experience, and the ability to work independently and under pressure. The position is full-time and exempt.

Requirements

• High School Diploma
• Two years’ administrative experience
• Strong mechanical background, 5-10 years’ experience as a heavy equipment mechanic or heavy equipment dealer preferred
• Management training and/or experience preferred
• Able to assist all levels of mechanics from entry level to seasoned
• Patience and ability to work under pressure
• Uses good judgement and critical thinking skills
• Well organized
• Excellent customer service
• Ability to work independently
• Able to attend factory training

Responsibilities

• Provide safe and clean working environment for technicians
• Provide training outline to trainer and service manager for techs
• Provide safety training to technicians
• Provide support to technicians in the field as needed
• Line out techs on jobs
• Coordinate jobs for technicians
• Provide technical assistance over the phone with customers
• Create parts requisitions for jobs
• Communicate with manufactures on issues and technical support
• Travel as needed to other branches to assist
• Sign off on all work orders
• Update backlog
• Create quotes for customers and other branches
• Promote efficiency in the shop

Benefits

• Salary DOE
• 401(k) matching and profit sharing
• Dental insurance
• Heath savings account
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED