Assistant Service Manager - New Center Opening (Mission Viejo, Ca)

Lucid Motors•Mission Viejo, CA

3d•$114,400 - $157,300•Hybrid

About The Position

At Lucid, service is more than maintenance; it’s an extension of the ownership experience. As we continue to expand, we’re excited to bring a new service location to Mission Viejo, CA. Our Service Technicians are the foundation of every Lucid service center, working alongside some of the most advanced teams in the EV industry. We are seeking individuals who bring curiosity, precision, and energy to their craft, and who are passionate about delivering an exceptional, world-class experience to every Lucid customer. All employees will be trained at and report to our Costa Mesa Service center until the new site opens in Mission Viejo. The Service Manager will be responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world-class team focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement.

Requirements

Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
Experience managing a team of technicians for selection, development, performance management, engagement and training
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
Verifiable track record of excellence in Customer Service
Willingness to assist on repairs on an as needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills
Ability to build a world-class team from the ground up
Ability to analyze and interpret internal reports
Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to travel on an as-needed basis
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice To Haves

AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM specific EV experience and training
ASE Certifications
EPA 609 Certification

Responsibilities

Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
Select, train, and develop employees, ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
Address any client concerns or complaints quickly and professionally
Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
Monitor employee work and provide guidance, ongoing training, and development as needed
Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
Assist with or perform administrative tasks
Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
Other duties as assigned