Assistant Service Manager

BGIS • Hudson, FL

2h • $60,000 - $85,000 • Remote

About The Position

The Assistant Service Manager plays a key role in planning and overseeing daily service operations to meet client needs. This includes prioritizing service requests, dispatching technicians, and ensuring efficient, high-quality service delivery. You’ll lead by example, embodying BGIS values and fostering a culture of excellence and accountability.

Requirements

• Associate degree in business administration, management, or equivalent experience
• Minimum 2 years of experience in a similar role (sales, customer service, or operations) managing medium to large teams
• Strong interpersonal, verbal, and written communication skills
• Ability to collaborate across departments and with external clients and vendors
• Strong focus on quality, efficiency, and continuous improvement
• Excellent problem-solving and time management skills
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
• Ability and willingness to travel as needed
• Valid driver’s license and reliable transportation (mileage reimbursement provided)
• Must be able to perform essential job functions in both office and field environments

Nice To Haves

• Experience in the electrical or lighting service industry is a plus

Responsibilities

• Manage technician schedules and route planning with a focus on safety and efficiency
• Ensure timely, high-quality service that meets or exceeds client expectations
• Handle customer complaints using standard procedures and escalate when necessary
• Collaborate with team members to meet Service Level Agreements (SLAs)
• Review work orders, invoices, and time reports for accuracy and operational flow
• Monitor daily activities within budget guidelines
• Coordinate with other departments on service inventory and replacements
• Identify opportunities for process improvement and efficiency
• Support other key initiatives as assigned
• Foster a culture of continuous learning and development
• Recruit, train, coach, and mentor team members
• Set clear performance expectations and provide regular feedback
• Communicate goals, policies, and priorities effectively
• Conduct mid-year and annual performance reviews and development plans

Benefits

• Salary Rate: $60,000–$85,000 annually
• Paid Time Off: 48 hours to start, increasing to 128 hours with tenure
• Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas)
• 401(k) Match: 5% employer contribution
• Annual Boot Voucher
• Health, life, and disability coverage
• Corporate Perks: Exclusive discounts through ADP
• Career Development: Industry-leading technical training and certifications
• Growth Opportunities: Clear paths to advancement and relocation within our global network

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree