CW - Assistant Service Manager

Cactus Wellhead•Oklahoma City, OK

26d•Onsite

About The Position

Responsible for ensuring awareness of customer requirements and customer specific running procedures. Responsible for planning field installations ensuring that proper tools, spares, backup equipment and qualified associates are available. Assist with logistics including travel to locations. This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials.

Requirements

High school diploma or general education degree (GED); or five to ten years related experience and/or training; or equivalent combination of education and experience.
Working knowledge of Cactus Wellhead Products, Service Documentation and Record Keeping
Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations.
Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment
Customer Relationships and Networking, Customer Service Best Practices.
Intermediate Computer Skills, Advanced Mathematical and Language Skills and Advanced Reasoning Ability.
Must be able to lift/move up to 50 pounds regularly
Stand and walk for extended periods (up to 12 hours per shift)
Climb stairs and ladders
Bend, stoop, kneel, and reach
Work in confined spaces when required
Operate heavy equipment and power tools
Perform repetitive movements
Exposure to extreme weather conditions
Exposure to loud noise levels requiring hearing protection
Work in high places and confined spaces
Exposure to dust, fumes, and chemicals
Work around moving mechanical parts
Work in hot and cold temperatures
Wear required Personal Protective Equipment (PPE)
Follow all safety protocols and procedures
Participate in regular safety training
Complete required safety certifications
Comply with all environmental regulations
Pre-employment drug screening
Background checks
Medical examinations
Safety certifications
Valid driver's license
Ability to wear personal protective equipment (PPE)
Working in various weather conditions
Travel to remote location

Nice To Haves

None required.

Responsibilities

Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations.
Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able.
Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required.
Assigns qualified service associates and confirms safety certs.
Determines if new service associate (SSE) can be assigned with veteran service associate to gain OJT.
Uses Land or Offshore Service Job Package and prints for service associates.
Prepares Job Assessment Meeting document based on job type. Identifies job location, service tools, spare parts, and any special customer requirements.
Assembles Service Job Package and fills out required information.
Reviews customer SRO, equipment requirements and running procedure service associate.
Places Service Job Package in service associate’s file.
Inspects equipment prior to shipping.
Performs all functional responsibilities of a service associate.
Special projects or assignments as directed by management.
Assist the Service Manager manage a team of Service personnel. Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws.