CW - Assistant Service Manager

Cactus Wellhead • Oklahoma City, OK

25d • Onsite

About The Position

Responsible for ensuring awareness of customer requirements and customer specific running procedures. Responsible for planning field installations ensuring that proper tools, spares, backup equipment and qualified associates are available. Assist with logistics including travel to locations. This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials.

Requirements

• High school diploma or general education degree (GED); or five to ten years related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of Cactus Wellhead Products, Service Documentation and Record Keeping
• Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations.
• Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment
• Customer Relationships and Networking, Customer Service Best Practices.
• Intermediate Computer Skills
• Advanced Mathematical and Language Skills
• Advanced Reasoning Ability.
• Must be able to lift/move up to 50 pounds regularly
• Stand and walk for extended periods (up to 12 hours per shift)
• Climb stairs and ladders
• Bend, stoop, kneel, and reach
• Work in confined spaces when required
• Operate heavy equipment and power tools
• Perform repetitive movements
• Wear required Personal Protective Equipment (PPE)
• Follow all safety protocols and procedures
• Participate in regular safety training
• Complete required safety certifications
• Comply with all environmental regulations
• Pre-employment drug screening
• Background checks
• Medical examinations
• Safety certifications
• Valid driver's license
• Ability to wear personal protective equipment (PPE)
• Working in various weather conditions
• Travel to remote location

Nice To Haves

• None required.

Responsibilities

• Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations.
• Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able.
• Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required.
• Assigns qualified service associates and confirms safety certs.
• Determines if new service associate (SSE) can be assigned with veteran service associate to gain OJT.
• Uses Land or Offshore Service Job Package and prints for service associates.
• Prepares Job Assessment Meeting document based on job type.
• Identifies job location, service tools, spare parts, and any special customer requirements.
• Assembles Service Job Package and fills out required information.
• Reviews customer SRO, equipment requirements and running procedure service associate.
• Places Service Job Package in service associate’s file.
• Inspects equipment prior to shipping.
• Performs all functional responsibilities of a service associate.
• Special projects or assignments as directed by management.
• Assist the Service Manager manage a team of Service personnel.
• Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws.

Benefits

• Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED