BMW Assistant Service Manager
About The Position
The Assistant Service Manager is responsible for ensuring customer satisfaction and maintaining a professional, efficient, and profitable service department. This role involves leading service staff, managing internal repair orders, training Service Advisors on coding accuracy, monitoring technician productivity, and performing quality control on completed vehicles. The Assistant Service Manager also assists customers in the service drive, maintains department orderliness, and ensures compliance with dealership, manufacturer, and regulatory guidelines. Confidentiality and adherence to safety regulations are critical aspects of this position.
Requirements
- High School Diploma
- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
- Confidentiality of the Assistant is imperative. Any and all discussions with any management personnel are to be held in the strictest confidence.
Responsibilities
- Manage internal repair orders.
- Train all Service Advisors on how to properly code repair orders.
- Review all coding completed by Service Advisors to ensure accuracy.
- Monitor the hours produced each day by the technicians.
- Assist the team leaders and Technicians to achieve their highest productivity.
- Set goals for each team and help increase the overall production.
- Monitor these goals and help them achieve their goals.
- Perform quality control on completed vehicles in the shop.
- Assist customers in the service drive when needed.
- Maintain clean and orderly department.
- Maintain reporting systems as required by the dealership and manufacturer.
- Ensure warranty repairs meet manufacturer guidelines.
- Ensure that service customer files are up-to-date and readily available for reference.
- Account for all documents; complete paperwork according to company, manufacturer and motor vehicle department guidelines and regulations.
- Make sure proper forms/documents are being used by dealership personnel.
- In conjunction with Service Manager, hire, train, motivate, counsel and monitor the performance of service department staff.
- Direct and schedule activities of employees; provide assistance as needed.
- Monitor trends such as number of repair orders completed, dollar sales per repair order, effective labor rate, etc., and make recommendations based on this information.
- Oversee housekeeping, energy conservation, security and safety issues; inspect and monitor as needed.
- Review and understand all Federal, State, DEP and OSHA regulations that pertain to the operation of your department/s.
- Perform weekly shop inspections to ensure a safe environment and compliance with all regulations by your staff.
- Take immediate corrective action and appropriate disciplinary action if any violations are observed.
- Perform functions of service advisor, cashier or dispatcher as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
