Assistant Service Manager - Willmar

Haug Implement Co•Willmar, MN

131d•$65,000 - $80,000•Onsite

About The Position

The Assistant Service Manager is responsible for overseeing service operations, managing technicians, and ensuring customer satisfaction. This role involves a combination of customer interaction, administrative tasks, and technical oversight within a dealership setting. The position requires strong leadership, communication, and organizational skills, along with a solid understanding of equipment repair and maintenance.

Requirements

One or more years’ experience or technical college degree or certification preferred.
Experience managing technicians in a shop setting.
Experience with repair, service, and maintenance.
Experience with mechanical, electrical, and hydraulic systems.
Experience operating vehicles, tools, and equipment.
Experience with basic computer functions.
Experience using Service Center or other computer based diagnostic tools preferred.
Able to lift, bend, and carry.
Valid driver’s license with an insurable driving record required.
CDL preferred.

Responsibilities

Meets and greets customers at the counter and takes customer phone calls.
Asks questions to determine work needed and to prospect for additional work on the machine.
Records and clearly relays details and information to Service Manager and technicians.
Quotes service work and repairs.
Contacts and updates customers with ongoing repair status and cost estimates.
Schedules pickups and deliveries.
Assigns diagnostic and repair jobs on customer equipment according to technician skills and knowledge.
Assigns, schedules, and tracks re-conditioning of used equipment.
Works with the Sales Department to manage internal work orders.
Assigns, schedules, and tracks set-up of new equipment.
Tracks and schedules PIPS.
Improves technician efficiencies by keeping them on task and coaching.
Provides diagnostic assistance for technicians.
Assists technicians in looking up parts and pre-orders parts for upcoming jobs.
Supervises technicians for complete and thorough work order documentation on diagnostics and repairs performed, parts used, and time worked.
Helps retrieve and stage equipment for service or repairs.
Schedules trucks for DOT inspections, maintains permits, manages individual truck binders, and maintains vehicle inspection logs in each truck.
Covers for Service Manager as needed.
Maintains shop cleanliness and ensures technicians keep work areas tidy.
Maintains condition of vehicles, inventory, tools, and equipment.
Keeps shop tools organized.
Performs other duties as assigned by manager.
Maintains a clean work area and performs work in a neat and orderly fashion.
Maintains a tidy, professional personal appearance.
Reports to work on time.
Employs good time-management skills and can work independently.
Demonstrates good work ethic.
Communicates effectively one-on-one and in groups.
Maintains positive, professional working relationships dealership wide.
Works cooperatively with co-workers and management.
Exhibits a constant commitment to customer service, promoting the dealership to customers.
Follows all safety rules and regulations in performing work assignments.
Completes required training.
Maintains current knowledge of John Deere and competitive products.