Assistant Service Manager
Walterboro Ford•Walterboro, SC
20h
About The Position
Walterboro Ford is a growing, family-owned dealership serving the Lowcountry for over 100 years. We’re looking for an Experienced Assistant Service Manager to help lead daily service operations, support advisors and technicians, and deliver a consistent, professional customer experience.
Requirements
- 3+ years dealership service experience required
- Strong understanding of service workflows and RO management
- Proven leadership, communication, and problem-solving skills
- Organized, calm under pressure, and process-driven
- Valid driver’s license
Nice To Haves
- Prior Assistant Service Manager or Senior Advisor experience preferred
Responsibilities
- Support day-to-day service department operations
- Coach and support Service Advisors on process, sales, and CSI
- Help manage repair order flow, scheduling, and shop productivity
- Assist with customer escalations and issue resolution
- Enforce pricing, policies, and process discipline
- Monitor key KPIs (ELR, hours per RO, CSI, productivity)
- Work closely with Parts and Sales to keep operations running smoothly
Benefits
- Competitive pay plan based on experience
- Stable, growing dealership with clear expectations
- Opportunity for advancement
- Health insurance and benefits
- Paid vacation (based on tenure)
- Professional, respectful work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
