Assistant Service Manager

Garavel Subaru • Norwalk, CT

1d

About The Position

Garavel Subaru (formerly Georgetown Subaru of Wilton), located in Norwalk, CT, has been your family Subaru dealership since 1997. Garavel Subaru is Connecticut’s fastest-growing Subaru dealer. Garavel Subaru’s new facility space has over tripled in size, with a 50,000-square-foot building, 12-car showroom, and a 4.5-acre lot all powered by 267 solar panels and recycled waste oil heat. Grow your career at Garavel Auto Group! Garavel Subaru ranks 1st for customer service throughout New England. Grew from 12 to 31 service bays. Every piece of service equipment is new and state-of-the-art Our parts department has more than doubled in size and boasts a fill rate of 96%. A new climate-controlled shop and three-lane indoor service drive Employee Fitness Center onsite Dog Friendly What We Offer Competitive pay plan Employer-paid Medical Insurance Employer-paid Dental Insurance 401k program with company match Voluntary Life Insurance Employee vehicle purchase program Employee discounts on parts and service Weekly pay periods 5 Paid Holidays Vacation Time Sick Time Schedule Monday - Friday (hours between 7 am - 6 00 pm), 1 Saturday per month (7 am - 3:00 pm) Job Summary The Assistant Service Manager / Advisor is the main liaison between customers and service technicians. Their main objectives are to: Merchandise time, mileage, and maintenance. Service vehicles quickly, and Maintain high customer loyalty.

Requirements

• Ability to follow a process
• Bi-lingual Spanish is a plus, but not required.
• Friendly personality – if you don’t love people, this is not for you
• Excellent verbal and written communication skills (be direct but polite)
• Strong organizational skills
• Superior time management skills

Responsibilities

• Service vehicles, completing the main customer concern before any additional services
• Schedule appointments with customers
• Greet customers as they walk in
• Document customer's service concerns
• Suggest regularly scheduled maintenance
• Dispatch work to a designated team of technicians
• Communicate results of the multi-point inspection to customers
• Get necessary customer/warranty work approvals
• Invoice tickets with proper legal verbiage and correct warranty verbiage
• Regularly update customers on the status of their repairs
• Follow up individually with customers post-service

Benefits

• Competitive pay plan
• Employer-paid Medical Insurance
• Employer-paid Dental Insurance
• 401k program with company match
• Voluntary Life Insurance
• Employee vehicle purchase program
• Employee discounts on parts and service
• Weekly pay periods
• 5 Paid Holidays
• Vacation Time
• Sick Time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees