Assistant Service Manager
Hunt Electric Corporation•Eagan, MN
•Hybrid
About The Position
Responsible for training and onboarding of new staff, and supervising service and dispatch staff. In addition to building and maintaining effective customer service for all internal and external ECSI’s customers by utilizing excellent communication skills, in depth knowledge of customer’s workflow requirements and company services.
Requirements
- Training and onboarding of new staff
- Supervising service and dispatch staff
- Building and maintaining effective customer service
- Excellent communication skills
- In-depth knowledge of customer’s workflow requirements and company services
Responsibilities
- Supervise service and dispatch staff, including service coordinators.
- Acts as a liaison between field and office staff, including assisting union staff with general questions.
- Develop work flows, policies and procedures to create and improve standard operating procedures (SOPs).
- Manage and prioritize the daily assignments and scheduling of service and maintenance work orders.
- Answer phone calls.
- Coordinate schedules for Service and Special Project Technicians to meet the needs of customers.
- Build and maintain strong relationships with existing customers.
- Create new relationships with prospective customers.
- Generate service work orders and purchase orders.
- Coordinate all inspections and testing.
- Maintain and update customer information.
- Verify billing information for accuracy and provide appropriate information to the Billing Specialist.
- UL Compliance verification.
- Create and file monitoring accounts.
- Order service parts as needed.
- Assist with weekly payroll.
- Coordinate and manage On-Call rotation.
- Verify inventory for work order scheduling.
- Other duties as assigned.
Benefits
- 100% employee-owned company
- Medical, dental, and vision insurance premiums are 100% employer-paid for you and your family
- Cash benefit if you opt out of insurance
- 401(k) match
- Profit sharing
- ESOP (Employee Stock Ownership Plan)
- Annual discretionary bonus
- 3+ weeks PTO to start
- Paid holidays
- Sick time
- Flexible hybrid schedules for many positions
- Internal learning and development
- Multiple Employee Resource Groups
- Family-friendly work events
- Deep commitment to community volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
