Assistant Service Manager - Lexus of Vancouver

Holman•Portland, OR

6d•$120,000 - $140,000

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman Automotive is excited to announce an opportunity for a talented Assistant Service Manager to join our brand-new Lexus dealership in Vancouver, WA! With Lexus of Vancouver scheduled to open in June, we’re seeking an Assistant Service Manager to join and help guide a successful service team. This is a chance to help launch a flagship location and become part of the Holman family! In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.

Requirements

5 plus years automotive service experience
High School degree or equivalent
Strong customer service and communication skills

Responsibilities

Greet customers in the service drive during busy times, directing them to the proper place
Assist with walk arounds
Resolve customer issues and complaints in person and over the phone, referring to Service Manager when necessary
Follow customer hot alerts through various programs
Coordinate shuttle activities – customer pick-ups and deliveries
Monitor write up area during busy pick-up times, assist with active redelivery when necessary and answer questions and concerns
Assist Service Advisors - Fill in for absent service advisors when more than one person is out
Watch carryover jobs for advisors
Approve expenses: rental cars, goodwill adjustments, after warranty adjustments
Assist advisors write up customers if there is a momentary overload
Assist Service Office - Providing backup to bookers, schedulers, and cashiers as needed
Ensure that phone training is used and that phone calls are being handled properly
Ensure that the workload is being scheduled properly
Participate in all service department daily huddles
Ensure that the facility looks good for our customers and employees – direct activities of utility staff
Assist with opening, closing and lockup duties
Coordinate advisor and office training activities
Assist with training for new hires for advisors, office, or porters
Make sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations
Monitor employee schedules for breaks, lunches
Coach and counsel employees on job performance, provide feedback, and assist Service Manager with reviews and disciplinary actions
Assist Service Manager with interviews for new employees
Receive information from Warranty Administrator regarding rejected or underpaid claims, research information, and provide appeal information back to Warranty Administrator (involving Service Manager when necessary)
Watch performance indicators for advisors and use information to coach advisors
Review cash tickets daily for upsell and accuracy and assist with payroll as necessary
Assist in monitoring Service Department expenses, signing purchase orders in a timely fashion
Receive information from Warranty Administrator regarding rejected or underpaid claims, research information, and provide appeal information back to Warranty Administrator (involving Service Manager when necessary)

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.