Assistant Service Manager

Morgan Properties•Exton, PA

21d•$26 - $28•Onsite

About The Position

Lead with Purpose as an Assistant Service Manager. Ready to take the next step in your maintenance leadership career? Join our 504-unit Marchwood apartment community in Exton, PA as an Assistant Service Manager, where you'll combine your technical expertise with leadership responsibilities to help drive a high-performing maintenance team. We're looking for someone who leads by example, enjoys mentoring others, takes ownership of their work, and is committed to delivering an exceptional living experience for our residents. If you're passionate about developing your skills while helping others succeed, you'll find opportunities to grow with Morgan Properties. As an Assistant Service Manager, you will: Help lead, coach, and develop a team of Maintenance Technicians and Make Ready staff while fostering a collaborative, team-first environment Partner with the Service Manager to oversee daily work orders, apartment turns, preventative maintenance, and production schedules across a busy community Provide advanced troubleshooting and repairs involving HVAC, plumbing, electrical, appliances, carpentry, drywall, and exterior building systems Lead by example by maintaining high standards for safety, quality, customer service, and operational excellence Help coordinate on-call rotations, preventative maintenance programs, apartment turn schedules, and daily workflow priorities Maintain inventory levels and ensure maintenance materials, tools, and equipment are organized and readily available Conduct regular inspections of occupied buildings, common areas, and vacant apartments to maintain community standards Support emergency maintenance response and participate in a rotating 24-hour on-call schedule Complete additional projects and responsibilities assigned by the Service Manager while helping the team achieve operational goals You'll join a leadership team that values accountability, continuous learning, respect for one another, and creating opportunities for career growth while delivering exceptional service to our residents.

Requirements

Minimum 3 years of maintenance experience, preferably in multifamily housing or a related industry
Strong hands-on experience troubleshooting HVAC, plumbing, electrical, appliances, and general building systems
Comfortable using smartphones, mobile work order systems, email, and training platforms
Active, valid driver's license and reliable personal vehicle
Ability to respond to on-call and emergency maintenance needs

Nice To Haves

Previous experience supporting, mentoring, or leading a maintenance team in a fast-paced environment preferred
EPA/CFC/HVAC certification preferred

Responsibilities

Help lead, coach, and develop a team of Maintenance Technicians and Make Ready staff while fostering a collaborative, team-first environment
Partner with the Service Manager to oversee daily work orders, apartment turns, preventative maintenance, and production schedules across a busy community
Provide advanced troubleshooting and repairs involving HVAC, plumbing, electrical, appliances, carpentry, drywall, and exterior building systems
Lead by example by maintaining high standards for safety, quality, customer service, and operational excellence
Help coordinate on-call rotations, preventative maintenance programs, apartment turn schedules, and daily workflow priorities
Maintain inventory levels and ensure maintenance materials, tools, and equipment are organized and readily available
Conduct regular inspections of occupied buildings, common areas, and vacant apartments to maintain community standards
Support emergency maintenance response and participate in a rotating 24-hour on-call schedule
Complete additional projects and responsibilities assigned by the Service Manager while helping the team achieve operational goals