Assistant Service Manager

Premier Truck Group • Dallas, TX

2d

About The Position

This role involves supporting the Service Management philosophy by providing direction to personnel, assisting with troubleshooting and diagnostics, and contributing to the resolution of service problems. The Assistant Service Manager will help manage the Service Department, including training, recruiting, and scheduling. They will also assist in preparing quotes, communicating with customers, and ensuring technicians receive necessary training. In the absence of the Service Manager, this role will assume their functions. Additionally, the position supports the UTI program and performs other assigned duties.

Requirements

• A high school diploma or GED is required.
• Minimum of 5 years experience in heavy-duty truck/engine repair and installation.
• Three years experience in management is required.
• A valid driver’s license is required.

Responsibilities

• In conjunction with the Service Management philosophy, provides direction to personnel.
• Assist with troubleshooting and diagnostic complaints.
• Responsible for assisting in the resolution of service problems and reporting resolution to Service Manager.
• In conjunction with the Service Manager, responsible for delegating assignments and overseeing the operation of the service department according to business needs.
• Assist in the management of the Service Department, not to exclude training, recruiting, interviewing, and possible terminations.
• Schedule jobs to be performed and communicate schedule to Service Manager.
• Assist in the preparation of quotes and/or estimates on repair jobs.
• Communicate complicated projects to Service Manager and/or Assistant Service Manager.
• Responsible for making frequent calls on customers as directed by the Service Manager.
• Provide direction and schedules for technicians to attend training classes and follows-up on their progress.
• Communicate all schedules to the Service Manager.
• Perform functions of Service Manager in their absence as directed.
• Support UTI program through recruitment, training, and guidance.
• Responsible for performing all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED