Assistant Service Manager - Volvo Cars North Vancouver

The Jim Pattison Auto Group•North Vancouver, BC

14d•$90,000 - $105,000

About The Position

Jim Pattison Volvo Cars North Vancouver has a new opportunity for an Assistant Service Manager to support our Fixed Operations team! As an integral part of our team, you will have the opportunity to showcase your leadership skills, drive operational excellence, and ensure top-notch customer satisfaction. This role is ideal for an experienced dealership professional who understands the operational flow between Service Advisors and Technicians and is motivated by improving efficiency, customer satisfaction, and departmental performance. Schedule: This is a full-time, permanent role of 40 hours per week. Pay Range: $90,000 - $105,000 per annum, depending on experience. This role reports to the Fixed Operations Manager of the dealership. A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm The Assistant Service Manager plays a key leadership role in overseeing daily service department workflow, supporting advisor-technician coordination, monitoring warranty administration, and driving operational performance metrics including: Shop efficiency and productivity CSI performance (above national benchmarks) Warranty receivables within 90 days Repair Order (RO) management and carryover control Technician certification and training compliance This role operates at the intersection of people leadership, operational accountability, and manufacturer standards.

Requirements

Minimum 2 years of dealership service management or assistant management experience
Prior experience in an automotive dealership
Strong working knowledge of CDK
Demonstrated experience managing warranty processes and service reporting
Strong written and verbal communication skills

Nice To Haves

Experience with Volvo systems and procedures
Experience with X-Time and manufacturer portals
Proven record of improving shop efficiency and CSI metrics
Experience supervising 6+ employees in a service environment

Responsibilities

Oversee daily workflow between Service Advisors and Technicians, ensuring shop efficiency, productivity, and smooth service operations.
Manage repair orders, carryovers, and internal work orders while resolving customer or operational issues.
Submit and monitor warranty claims, review aged receivables, and maintain accurate timekeeping and performance reporting.
Liaise with manufacturer partners (e.g., Volvo Canada) on escalated cases and ensure technician/advisor training and certification compliance.
Maintain safety standards, WHMIS requirements, and provincial inspection compliance, while supporting shop equipment readiness.
Lead and support a team of 10–12 employees, participating in hiring, coaching, and performance management, fostering a collaborative and solutions-focused work environment.

Benefits

Competitive compensation package including salary, commission, and performance bonuses, with an earning range of $90,000 – $105,000.
Unlimited avenues for professional growth and development within our expansive organization.
Access to manufacturer and in-house training programs, to keep your skills sharp and current with brand standards.
Exclusive discount offers available to our valued team members.
Enjoy our recognition and rewards program designed to celebrate your achievements.
Comprehensive benefits package aimed at promoting optimal employee health and wellness.
Join an exceptional team of colleagues in a supportive and vibrant work environment.

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