Assistant Service Manager

Hunt Electric•Eagan, MN

36d•$63,232 - $87,552•Hybrid

About The Position

Responsible for training and onboarding of new staff, and supervising service and dispatch staff. In addition to building and maintaining effective customer service for all internal and external ECSI’s customers by utilizing excellent communication skills, in depth knowledge of customer’s workflow requirements and company services.

Requirements

Excellent communication skills
In-depth knowledge of customer’s workflow requirements
In-depth knowledge of company services

Responsibilities

Supervise service and dispatch staff, including service coordinators.
Acts as a liaison between field and office staff, including assisting union staff with general questions.
Develop work flows, policies and procedures to create and improve standard operating procedures (SOPs).
Manage and prioritize the daily assignments and scheduling of service and maintenance work orders.
Answer phone calls.
Coordinate schedules for Service and Special Project Technicians to meet the needs of customers.
Build and maintain strong relationships with existing customers.
Create new relationships with prospective customers.
Generate service work orders and purchase orders.
Coordinate all inspections and testing.
Maintain and update customer information.
Verify billing information for accuracy and provide appropriate information to the Billing Specialist.
UL Compliance verification.
Create and file monitoring accounts.
Order service parts as needed.
Assist with weekly payroll.
Coordinate and manage On-Call rotation.
Verify inventory for work order scheduling.
Other duties as assigned.

Benefits

100% Paid Premiums: Medical, dental, and vision insurance premiums are 100% employer-paid for you and your family. Plus, a cash benefit if you opt out.
Three Pillars of Retirement: We are proud to offer three modes of retirement to ensure you are well-positioned for the future: a 401(k) match, profit sharing, and an ESOP that makes you an employee-owner.
Annual Discretionary Bonus: Employees enjoy an annual discretionary bonus based on company performance and individual contributions.
Work-Life Balance: 3+ weeks PTO to start, paid holidays, sick time, and flexible hybrid schedules for many positions.
Growth & Community: Internal learning and development, multiple Employee Resource Groups, family-friendly work events, and a deep commitment to community volunteering.
100% employer-paid health, dental, and vision insurance
flexible hybrid work schedule
generous paid time off
robust 401(k) plan with matching contributions
Employee Stock Ownership Plan (ESOP)
in-house learning and development programs
career pathing opportunities
support for skill enhancement
Employee Resource Groups
charity events
community service
donation match program